Heidi Stannard
NEWPORT NEWS,VA
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team and proactively address issues.
Overview
8
8
years of professional experience
Work History
Restaurant Bar Manager
Mellow Mushroom Restaurant
NEWPORT NEWS, United States
01.2019 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events, resulting in significant increase in overall sales.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Increased sales annually by creating and implementing marketing plans, menus, specials and promotion.
- Conducted weekly inventory for all items concerning bar.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Handled $7000.00 cash on daily basis, which built trustworthiness and loyalty with owner.
- Merged productivity initiatives while complying with restaurant policies and procedures.
Retail Manager
Pier 1 Imports
NEWPORT NEWS, VA
02.2009 - 08.2013
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Resolved customer service issues promptly.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Processed Trucks on weekly basis of more than 25 feet.
- Money handling on daily basis of up to $10,000 dollars.
Education
Associate of Science - Business
Thomas Nelson Community College
Hampton, VA05.2023
Skills
- Front of House and Back of House Management
- Money Handling
- Quality Assurance
- Anticipating Problems
- Managing Deliveries
- Menu Pricing and Writing
- Inventory Management and Supply Ordering and Management
- Recruitment and Hiring
- Problem Solving
- Health Code Compliance and Liquor Law Compliance
- Time Management and Critical Thinking
- Catering Services
- Written and Verbal Communication
Timeline
Restaurant Bar Manager
Mellow Mushroom Restaurant
01.2019 - Current
Retail Manager
Pier 1 Imports
02.2009 - 08.2013
Associate of Science - Business
Thomas Nelson Community College