Overview
Work History
Education
Skills
Timeline
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Heidi Stout

DeRidder,LA

Overview

1
1
year of professional experience

Work History

Car Hop

Sonic
Lake Charles, LA
09.2021 - 01.2022
  • Answered guest questions and promoted special products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Memorized orders and maintained 100% accuracy in high-traffic times.
  • Balanced orders on trays weighing over 10 lbs and delivered them to cars.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Maintained customer service standards with over 50 customers daily.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Hostess

Logan's Roadhouse
Lake Charles, LA
06.2021 - 09.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Recorded available tables after seating each party using specialized seating software.

Education

Sulphur High School
Sulphur, LA

Skills

  • Payment Processing
  • Guest Satisfaction
  • Employee Training and Supervision
  • Product Memorization

Timeline

Car Hop

Sonic
09.2021 - 01.2022

Hostess

Logan's Roadhouse
06.2021 - 09.2021

Sulphur High School

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Heidi Stout