Heidi Stout
DeRidder,LA
Overview
1
1
year of professional experience
Work History
Car Hop
Sonic
Lake Charles, LA
09.2021 - 01.2022
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Balanced orders on trays weighing over 10 lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Maintained customer service standards with over 50 customers daily.
- Completed milkshakes and ice cream desserts for customers.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Hostess
Logan's Roadhouse
Lake Charles, LA
06.2021 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Recorded available tables after seating each party using specialized seating software.
Education
Sulphur High School
Sulphur, LASkills
- Payment Processing
- Guest Satisfaction
- Employee Training and Supervision
- Product Memorization
Timeline
Car Hop
Sonic
09.2021 - 01.2022
Hostess
Logan's Roadhouse
06.2021 - 09.2021
Sulphur High School