Heidi Straub
Kodak,Tennessee
Summary
Dynamic leader and current President of Straub Contract Delivery Services, LLC, adept in strategic planning and operational excellence. Excelled in elevating customer satisfaction and subcontractor performance through innovative process improvements and exceptional leadership team building. Skilled in contract negotiation and management. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
President/Small Business Owner
Straub Contract Delivery Services, LLC
08.1999 - Current
- Hired and managed subcontractors to maximize productivity while training them on best practices and protocols.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Education
Associate of Arts - Health Information Management
Rasmussen College - Ocala, Florida
Ocala, FL08.2021
Associate of Arts - Health Services Administration
Keiser University
Fort Lauderdale, FL03.2018
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Operations Management
- Subcontractor Training
- Account Management
- Contract Negotiation
- Process Improvement
- Contract Management
Timeline
President/Small Business Owner
Straub Contract Delivery Services, LLC
08.1999 - Current
Associate of Arts - Health Information Management
Rasmussen College - Ocala, Florida
Associate of Arts - Health Services Administration
Keiser University