Tracy Dowd
Holmdel,NJ
Summary
Dynamic leader with a proven track record at La Prairie Inc., excelling in strategic planning and project management. Enhanced customer satisfaction through innovative service initiatives and streamlined operations. Recognized for fostering team collaboration and achieving operational excellence, driving significant improvements in efficiency and employee retention.
Results-driven executive professional with extensive experience in driving organizational success. Skilled in strategic planning, operational management, and fostering collaborative work environment. Known for reliability and adaptability in achieving business objectives and leading teams.
Overview
26
26
years of professional experience
Work History
President/Small Business Owner
TNT Material of New Jersey Inc.
Rahway, NJ
05.2014 - Current
- Managed daily operations, ensuring efficient workflow and high customer satisfaction.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Fostered positive work environment, leading to decrease in employee turnover.
Manager Product Development & Quality Services
La Prairie Inc
Edison, NJ
05.2003 - 01.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager
Customer Service & E-Commerce
Edison, NJ
03.2001 - 05.2003
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Streamlined e-commerce operations, improving order processing efficiency.
- Developed and implemented training programs for customer service representatives.
- Improved marketing to attract new customers and promote business.
Coordinator New Business Development
La Prairie Inc
New York, NY
04.2000 - 03.2001
- Coordinated project timelines to enhance departmental efficiency and meet deadlines.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Education
Bachelor of Science - Business Administration
Laboratory Institute of Merchandising
New York05-1998
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Project management
- Business administration
- Decision-making
- Attention to detail
- Task prioritization
Timeline
President/Small Business Owner
TNT Material of New Jersey Inc.
05.2014 - Current
Manager Product Development & Quality Services
La Prairie Inc
05.2003 - 01.2014
Manager
Customer Service & E-Commerce
03.2001 - 05.2003
Coordinator New Business Development
La Prairie Inc
04.2000 - 03.2001
Bachelor of Science - Business Administration
Laboratory Institute of Merchandising