Heidi Tapia
Tulare,CA
Summary
Dynamic Receptionist with a proven track record at West Coast Dental, showcasing exceptional organization and telephone skills. Excelled in streamlining front desk operations, enhancing efficiency, and maintaining confidentiality. Achieved a significant improvement in client satisfaction by effectively juggling multiple tasks and providing outstanding customer service.
Overview
3
3
years of professional experience
Work History
Receptionist
West Coast Dental
Long Beach, CA
05.2022 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
- Greeting and seating clients
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
West Coast Dental
05.2022 - 11.2024
High School Diploma -
Bell Gardens High School