Heidi T. Kilgore
ASRC Federal
Butler,PA
26
years of professional experience
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Work History
Team Lead
3 Years 3 Months- Monitor and report the status of quality and production through the maintenance of weekly spreadsheets.
- Establish Performance Improvement Plans if quality or performance becomes an issue.
- Ensure that Processes and Procedures are being followed by employees through performing random audits and providing feedback and guidance.
- Monitor and effectively communicate process changes to the team members.
- Coach the team in the selection and application of appropriate problem-solving methods and techniques.
- Lead the team in assessing strengths and weaknesses and provide leadership in exploring alternatives and process improvement.
- Work in conjunction with the manager on behalf of the team to communicate performance problems and to recommend related actions such as training, function changes, performance appraisals and disciplinary action.
- Participate in weekly Team Meetings, Quality Meetings, and Training/Audit Meetings with Managers to ensure that all parts of the staff are meeting their goals.
- Make necessary corrections to DCSA Inspections and provide instructional feedback to Processor’s that receive deficient and positive feedback to satisfactory inspections.
- Maintain organized weekly record keeping of Team’s work hours and any deficient received.
- Streamlined operational processes, resulting in improved workflow and reduced turnaround times.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Implemented continuous improvement initiatives that increased productivity and service excellence.
- Facilitated training sessions to improve competency across various technical tools and systems.
- Drove change management initiatives that enhanced team dynamics and operational effectiveness.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
Material Analyst
2 Years 9 Months- Introduction to Material Analyst Trainer May 2022- May 2023
- New Hire Orientation Trainer February 2023- May 2023
- Received A0 Class Training to act as backup A0 Trainer.
- A0 Auditor July 2017- Present.
- Teach new hire and cross-trained employees the A0 process during post-Audit.
- Conduct monthly in-house A0 workshop sessions with employees.
- A0 Processor- Trained in and perform A0 Function (Previous Investigations) July 2016- Present.
- Maintain quality work with excellent production rates.
- Create positive work environment by gladly assisting other staff with questions.
- Implemented process improvements, resulting in streamlined workflows and increased productivity across teams.
- Developed and maintained detailed documentation for inventory management processes and procedures.
- Evaluated existing processes and procedures, recommending changes to improve overall efficiency and effectiveness within the materials department.
- Mentored junior team members in the principles of effective materials management, helping them grow into valuable contributors.
- Ensured accurate documentation of all transactions related to materials management in compliance with regulatory requirements.
Team Lead
2 Years 4 Months- Monitor and report the status of quality and production through the maintenance of weekly spreadsheets.
- Establish Performance Improvement Plans if quality or performance becomes an issue.
- Ensure that Processes and Procedures are being followed by employees through performing random audits and providing feedback and guidance.
- Monitor and effectively communicate process changes to the team members.
- Coach the team in the selection and application of appropriate problem solving methods and techniques.
- Lead the team in assessing strengths and weaknesses and provide leadership in exploring alternatives and process improvement.
- Work in conjunction with the manager on behalf of the team to communicate performance problems and to recommend related actions such as training, promotions, function changes, performance appraisals and disciplinary action.
- Assist manager with the interview process and new hire orientation.
- Brief newly assigned personnel regarding their duties and train them in how to perform Their process and monitor their progress through auditing.
- Serve as acting manager as needed to complete time and attendance records and complete Payroll records for 45-65 employees.
- Streamlined operational processes, resulting in improved workflow and reduced turnaround times.
- Implemented continuous improvement initiatives that increased productivity and service excellence.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Material Analyst
3 Years 1 Month- Trained in Credit Function February 2015.
- Received Material Analyst Training and Employment Voucher Training May 2015.
- Trained in A0 Function (Previous Investigations) July 2016.
- Create positive work environment by assisting other staff with questions at all times with cheerful attitude.
- Maintain quality work with excellent production rates.
- Assist other Team members in developing self-sufficiency by demonstrating how to perform certain functions in the Pre Review process and ensuring the team member can subsequently perform the function on their own.
- Audit A0 Processor work for quality.
Preschool Teacher
13 Years 4 Months- Developed and implemented engaging lesson plans to enhance children's cognitive and social skills.
- Fostered a nurturing environment that encouraged creativity and emotional development in preschool children.
- Collaborated with parents to support individual learning objectives and address developmental concerns.
- Led classroom activities promoting teamwork, problem-solving, and critical thinking among young learners.
- Mentored new staff, providing guidance on educational best practices and classroom management techniques.
- Evaluated student progress through assessments to tailor instructional approaches for diverse learning needs.
- Organized community events to strengthen relationships between families and the nursery school program.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised 24 children through entire school day.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
- Coordinated with colleagues to develop interdisciplinary lessons, enriching students' educational experience.
- Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections.
Volunteer Resources Coordinator I
13 Years 4 Months- Designed and implemented a Volunteer Program consisting of Medical Transportation, Friendly Visits and Telephone Reassurance calls for elderly Butler County residents.
- Personnel Management included recruitment, selection, placement, training and retention of volunteers.
- Established and maintained effective working relationships with community leaders and the general public.
- Coordinated comprehensive service plans for clients, ensuring alignment with agency objectives.
- Developed and implemented outreach programs to enhance community engagement and resource accessibility.
- Collaborated with local organizations to expand support networks for aging populations in Butler County.
- Monitored program effectiveness through regular evaluations and feedback mechanisms, driving continuous improvement.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Education
Master of Arts - Counseling
Bachelor of Science - Social Work
Skills
Attention to detail
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Quality control
Process improvement
Timeline
Team Lead
ASRC Federal
05.2023 - CurrentRead More
Material Analyst
ASRC Federal
08.2020 - 05.2023Read More
Team Lead
McManis & Monsalve Associates, A Mid Atlantic Professionals, Inc. DBA/SSI Company
03.2018 - 07.2020Read More
Material Analyst
McManis & Monsalve Associates, A Mid Atlantic Professionals, Inc. DBA/SSI Company
02.2015 - 03.2018Read More
Volunteer Resources Coordinator I
Butler County Area Agency on Aging
01.2001 - 05.2014Read More
Preschool Teacher
Slippery Rock Community Nursery School
01.2001 - 05.2014Read More
Slippery Rock University of Pennsylvania
Master of Arts from Counseling
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Slippery Rock University of Pennsylvania
Bachelor of Science from Social Work
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