Heidi Torres
Los Angeles,California
Summary
Results-driven individual with extensive experience in case management and stakeholder engagement. Proven ability to interpret policies and enhance communication, dedicated to supporting organizational success while expanding professional knowledge and skills in a collaborative setting.
Overview
1
1
Language
5
5
years of professional experience
Work History
Caseworker
LA County Board of Supervisors
Los Angeles
02.2024 - Current
- Assisted with special projects, administrative studies, community meetings, and outreach activities by conducting research, compiling data, preparing materials, and tracking follow-up actions to ensure completion.
- Served as a liaison between management and stakeholders; prepared correspondence and reports; tracked assignments; interpreted policies and procedures; independently resolved complex administrative matters.
- Explained County policies, procedures, programs, eligibility requirements, and administrative processes to constituents and stakeholders, enhancing understanding and compliance.
- Monitor cases, assignments, departmental responses, and deadlines; prioritize multiple matters, conduct follow-up, and identify unresolved issues requiring additional action.
- Research and evaluate alternatives for resolving constituent and operational problems and coordinate referrals, resources, and appropriate courses of action.
- Coordinate with County departments and external agencies to obtain information, clarify requirements, resolve problems, and facilitate implementation of appropriate solutions.
- Maintain accurate administrative and case records, databases, correspondence, and supporting documentation while exercising discretion when handling sensitive information.
Office Assistant
Tax Services, Inc
Los Angeles
12.2023 - 02.2024
- Maintained administrative records, files, reports, and document distribution systems to support accurate and efficient office operations.
- Maintained confidential client records, tax files, correspondence, and electronic documentation in accordance with established procedures.
- Assisted clients in responding to government correspondence by identifying required documentation, explaining procedures, and coordinating follow-up actions.
Intern
House of Representatives
Los Angeles
08.2023 - 12.2023
- Handled sensitive constituent information with professionalism, discretion, and attention to confidentiality.
- Assisted with constituent casework by researching inquiries, identifying appropriate government resources, and coordinating referrals to federal, County, and community agencies.
- Handle telephone calls, inquiries, complaints, and written requests, providing information or directing matters to appropriate staff.
- Prepared correspondence, administrative documents, and supporting materials for constituent services and office operations.
Tax Preparer Assistant
IRB Tax Business and Bookkeeping , Inc
Los Angeles
08.2021 - 05.2023
- Researched account and billing issues, gathered supporting documentation, and coordinated with clients and vendors to resolve outstanding problems.
- Monitored pending administrative matters and followed up with responsible parties to obtain information and resolve outstanding issues.
- Reviewed individual tax returns and supporting documentation to identify discrepancies, missing information, and procedural issues requiring correction or additional research.
- Researched and interpreted IRS and California Franchise Tax Board notices, regulations, procedures, and correspondence to assist clients with resolving administrative and tax-related issues.
- Assisted clients in responding to government correspondence by identifying required documentation, explaining procedures, and coordinating follow-up actions.
Education
Political Science - Major
California State University, Los Angeles
Los Angeles, CaliforniaSkills
- Case management
- Stakeholder engagement
- Community engagement
- Problem solving
- Information confidentiality
- Teamwork
Languages
Spanish
Native/ Bilingual
Timeline
Caseworker
LA County Board of Supervisors
02.2024 - Current
Office Assistant
Tax Services, Inc
12.2023 - 02.2024
Intern
House of Representatives
08.2023 - 12.2023
Tax Preparer Assistant
IRB Tax Business and Bookkeeping , Inc
08.2021 - 05.2023
Political Science - Major
California State University, Los Angeles