Heidi Trejo
Antioch,TN
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Gastro Center Of Maryland
Columbia, MD
05.2024 - Current
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Eyewear Consultant
MyEyeDr.
06.2022 - 08.2024
- Assisting patient with the best fit of eyewear recommended by doctors
- Provided customer service to eyewear shoppers, answering questions and addressing concerns.
- Monitored sales activities to ensure compliance with company standards.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
Patient Service Representative
Call 4 Health
Linthicum Heights, MD
01.2021 - 06.2022
- Provided customer service by answering patient questions and addressing concerns.
- Assisted with scheduling follow-up appointments according to provider availability for dental and medical.
- Coordinated with patients and healthcare professionals to meet patient needs.
Education
Associate of Arts -
Howard Community College
Columbia, MD05-2024
Skills
- Appointment Scheduling
- HIPAA Compliance
- Patient Care Coordination
- Insurance Verification
- Cross-Functional Teamwork
- Strategic Planning
- Customer Service
- Healthcare knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- CPR/AED
Timeline
Patient Care Coordinator
Gastro Center Of Maryland
05.2024 - Current
Eyewear Consultant
MyEyeDr.
06.2022 - 08.2024
Patient Service Representative
Call 4 Health
01.2021 - 06.2022
Associate of Arts -
Howard Community College
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