Heidi Waterman
Weed,CA
Summary
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Mercy Medical Center Mount Shasta
Mount Shasta, California
10.2016 - Current
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Assisted in training new employees on pharmacy procedures.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Pharmacy Technician
Rite Aid Pharmacy
Mount Shasta
06.2000 - 06.2020
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Operated cash registers to accept payments from customers.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Collaborated with other healthcare professionals to ensure optimal patient care.
Skills
- Medication dispensing
- Inventory management
- Prescription verification
- Medication compounding
- Customer service
- Insurance processing
- Pharmacy software
- Regulatory compliance
- Aseptic techniques
- Team collaboration
- Problem solving
- Attention to detail
- Insurance verification
- Multitasking
- Confidentiality and HIPAA
- Customer confidentiality
- Data entry accuracy
- Reliability
- Medical insurance claims processing
Certification
PTCB certified
Timeline
Pharmacy Technician
Mercy Medical Center Mount Shasta
10.2016 - Current
Pharmacy Technician
Rite Aid Pharmacy
06.2000 - 06.2020