Heidi Woods
Citrus Heights,CA
Summary
Developed strong leadership and organizational skills in multi-site management environment, overseeing various properties and ensuring smooth operations. Successfully managed resident relations and coordinated maintenance services, demonstrating ability to handle complex tasks. Forged excellent relationship with and worked alongside major Sacramento property developer in management of high end Single Family rentals. Looking to transition into new field, bringing solid foundation in communication and project management.
Overview
2
2
years of professional experience
Work History
Community Director Mon-Fri 8 AM - 5 PM
FPI/Asset Living West
Sacramento, CA
05.2025 - Current
- Directed community engagement initiatives to enhance resident satisfaction and foster relationships.
- Managed budget allocation to optimize resource utilization across multiple residential properties.
- Implemented new resident onboarding processes, improving retention rates and community integration.
- Collaborated with cross-functional teams to develop strategic marketing plans for property promotions.
- Oversaw compliance with local housing regulations, ensuring operational excellence and risk management.
- Analyzed market trends to inform strategic decisions on property enhancements and service offerings.
- Facilitated conflict resolution among residents, promoting a harmonious living environment through effective communication strategies.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Maintained documentation, wrote reports and tracked expenses using RealPage/ Yardi, On-Site
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Monitored market trends to inform pricing strategies that maximized revenue potential without sacrificing resident satisfaction.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Helped to establish community norms and ground rules for open communication and responsible conduct.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Led tours to highlight property features to prospective tenants and answer questions.
- Managed digital and physical office records and used On-Site, Yardi, LOFT, KRONOS, HelloData tools to track trends and report on metrics.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
Assistant Community Director Mon-Fri 8 AM-5 PM
FPI Management
Roseville, CA
07.2024 - 05.2025
- Coordinated resident engagement activities to enhance community involvement and satisfaction.
- Assisted in managing property operations, ensuring compliance with company policies and regulations.
- Facilitated communication between residents and management, promptly addressing concerns and feedback.
- Conducted regular inspections of facilities to maintain high standards of cleanliness and safety.
- Processed and submitted invoices to corporate.
- Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
- Conducted property checks and addressed violations with residents.
- Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Led tours to highlight property features to prospective tenants and answer questions.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Leasing Consultant Tues-Sat 8 AM-6 PM
BGSF
Sacramento, California, United States
05.2024 - 07.2024
- Current and potential resident point of contact and communication.
- Fielding current resident reports, maintenance requests, and emergencies.
- Appointment setting/calendaring.
- VCR report navigation.
- Facilitated property tours, showcasing amenities and fostering positive tenant relationships.
- Utilized property management software to track applications and manage tenant records efficiently.
- Collaborated with maintenance teams to address resident concerns, enhancing overall tenant satisfaction.
- Conducted market research to identify competitive rental pricing and improve leasing strategies.
- Implemented follow-up processes for prospective tenants, increasing conversion rates through effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
Education
Bachelor's Degree - Communication - General
California State University-Sacramento
Sacramento, CA05-2021
Skills
- Background checking
- Document management
- Policy analysis
- Budget control
- Preparing property agreements
- Fair housing compliance
- Problem-solving
- Time management
- Critical thinking
- Organizational skills
- Tenant and eviction laws
- Risk assessment
- Staff management
- Continuous improvement
- Project management
Accomplishments
- Successfully achieved major client retention through acquisition by competently managing their multiple single family rental homes up to sale with accuracy and efficiency.
Timeline
Community Director Mon-Fri 8 AM - 5 PM
FPI/Asset Living West
05.2025 - Current
Assistant Community Director Mon-Fri 8 AM-5 PM
FPI Management
07.2024 - 05.2025
Leasing Consultant Tues-Sat 8 AM-6 PM
BGSF
05.2024 - 07.2024
Bachelor's Degree - Communication - General
California State University-Sacramento