Heidie Garcia
Livermore,CA
Summary
Motivated, results-driven, and bilingual individual with a passion for learning and problem-solving. Possesses strong analytical and organizational skills from over 10 years of work experience in roles like warehouse specialist, coordinator and customer service. Committed to delivering high-quality work and meeting deadlines, while continually striving to expand knowledge, experience and willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Axis Community Health
03.2023 - Current
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Respect and maintain privacy and dignity of agency clients; assure client confidentiality at all times per HIPAA regulations.
- Assist patients in accurately completing appropriate forms, and document all information.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Provide clinical support services for the assigned department/provider.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Participate in staff meetings, attend other meeting and training events as assigned.
Dispatch Coordinator
Bay Area Temporary Sanitation
11.2021 - 03.2023
- Create efficient job routes and monitor time and conditionals of drivers pickups/deliveries.
- Communicate job information to drivers in regard to schedules, route changes, road conditions, accidents, emergencies, etc.
- Emergency Dispatching (24/7 ) responding to calls after normal working hours.
- Investigated and resolved customer and vendor issues to retain business.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
Warehouse Specialist
Wiley X
08.2018 - 03.2021
- Managed the receiving and shipping of 4,000+ incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Performed regular audits on inventory levels to ensure accuracy of records.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Conducted weekly meetings with other departments such as sales, marketing and operations to review progress and address any concerns.
- Evaluated and cross-trained individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
Teacher Aide
Livermore Area Recreation & Park District
07.2017 - 08.2018
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
High School -
Livermore High School
06.2016
Skills
- Bilingual: Spanish
- Problem Solving
- Critical Thinking
- Flexibility
- Data Entry
- Willing to Learn
- Scheduling Coordination
- Skilled in RedTail and Epic
Timeline
Front Desk Receptionist
Axis Community Health
03.2023 - Current
Dispatch Coordinator
Bay Area Temporary Sanitation
11.2021 - 03.2023
Warehouse Specialist
Wiley X
08.2018 - 03.2021
Teacher Aide
Livermore Area Recreation & Park District
07.2017 - 08.2018
High School -
Livermore High School
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