Heidi J. Voss
Kenosha,WI
Summary
Well-qualified Project Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Redwood Residential - Woodlake Apartments
03.2023 - 08.2023
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Administered operations to handle needs of more than 400 tenants across 260 property units
- Kept properties in compliance with local, state and federal regulations
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Maintained original leases and renewal documents
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties; coordinated with legal counsel
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Developed and implemented marketing strategies to increase occupancy rates
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Maximized rental income while minimizing expenses through effective planning and control
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
Property Manager
RMK MANAGEMENT CORPORATION, The Landings, Amhurst Lake
04.2008 - 03.2023
- Oversee complete operation of fast-paced upscale apartment community with 340 units
- Oversee and schedule apartment renovation project for 100% of units
- Supervise team of eight office and maintenance staff
- Mentor new Property Managers as well as assist sister sites as needed
- Hire, coach, counsel or terminate employees in accordance with company policy; perform annual evaluations
- Perform regular property inspections to identify potential risk management concerns and ensure curb appeal standards
- Respond to accidents/emergency situations and complete related reporting
- Plan and oversee all resident activities
- Establish pricing and leasing/occupancy goals
- Oversee and nurture Preferred Employer Programs with local corporations such as Naval Station Great Lakes and Rosalind Franklin University of Medicine and Science
- Responsible for weekly and monthly marketing reporting to include weekly audit of Social Media and ILS
- Accountable for all AR and AP activity
- Accountable for monthly, quarterly and annual budgetary reporting to include full budget preparation, quarterly re-forecasting and monthly reconciliation with variance
Education
Licensed Illinois Real Estate Broker - Real Estate
Real Estate Institute
Niles, IL02.2019
Skills
- Proficient in Yardi Voyager, OneSite, CRM, RentCafe, Microsoft Office
- Building Operations/Maintenance
- Sales and Marketing
- Rental Pricing Strategies
- Accounting Operations; payables and receivables
- Financial Budgeting and Reporting
- Exceptional Oral and Written Communication Skills
- Effective Planning
- Creative and Adaptable
- Cloud-Based File Management
- Capital Projects Management
- Contractual Obligations, Terms Explanation and Enforcement
Affiliations
National Apartment Association
Chicagoland Apartment Association
City of Waukegan Chamber of Commerce
Certification
Certified Apartment Manager, National Apartment Association-as of 2018
Timeline
Property Manager
Redwood Residential - Woodlake Apartments
03.2023 - 08.2023
Property Manager
RMK MANAGEMENT CORPORATION, The Landings, Amhurst Lake
04.2008 - 03.2023
Licensed Illinois Real Estate Broker - Real Estate
Real Estate Institute