Heidi Lyn Ostrup

State of Utah
Notary Public | February 2024–Present

• Perform notarizations for contracts, deeds, affidavits, and other documents, verifying signer identity and following Utah notarial requirements.
• Provide professional, confidential service and maintain required notarial records.

Ali App LLC | Utah
Founder & Business Owner | July 2023–Present

• Founded and directed development of a mobile social networking app focused on mental health, well-being, and community connection.
• Oversaw product strategy, design, and user experience, translating the business concept into development requirements.

Smith Entertainment Group / Utah Jazz | Utah Mammoth-
Senior Accounts Receivable Specialist | July 2025–Present | Accounts Receivable Specialist | October 2023–July 2025

• Independently manage accounts receivable across the Utah Jazz, Utah Mammoth, Delta Center, Junior Jazz, youth hockey, and broadcast operations, coordinating billing, payments, and collections across entities and departments.
• Own recurring and manual invoicing for sponsorships, premium rentals, media, arena operations, and youth programs. Maintain billing calendars and verify invoice amounts, payment schedules, and billing instructions against contracts and deal sheets.
• Serve as final Finance approver for media and premium rental deal sheets in Salesforce, reviewing supporting documentation and resolving discrepancies before billing.
• Lead AR billing automation and workflow improvements, including Salesforce-to-NetSuite billing, automated invoice delivery, standardized billing contacts, and centralized ticketing receipt procedures.
• Prepare and maintain the 13-week cash forecast, analyzing anticipated receipts, payment commitments, and outstanding balances to support cash planning.
• Prepare quarterly AR reporting and lead monthly account reviews with Corporate Partnerships, Premium, and Media teams. Present aging trends, collection risks, and payment status, and track follow-up responsibilities.
• Manage collections and delinquent accounts, monthly AR aging, document payment arrangements, resolve billing disputes, and escalate account risks to Finance leadership.
• Process and apply checks, ACH transfers, wires, credit card transactions, and recurring payments. Research unidentified receipts, reconcile payment allocations and processing fees, and prepare related journal entries.
• Reconcile billing and payment data across NetSuite, Salesforce, WideOrbit, and Playfly records. Prepare sponsorship, revenue recognition, and reclassification journal entries.
• Use banking platforms and Unify to research receipts and coordinate ticketing check and ACH deposits, maintaining supporting records for accurate payment application.
• Manage customer invoicing and payment requirements through Coupa and other vendor portals. Complete onboarding, procurement, W-9, and banking verification documentation to support payment setup and processing.
• Own Domo AR reporting and train colleagues, interns, and sales representatives on billing requirements, payment procedures, reporting, and financial documentation.
• Manage two AR inboxes and serve as the primary contact for complex billing and payment inquiries, coordinating resolution with clients, sales representatives, and Finance.

Accounts Payable Specialist | November 2019–October 2023

• Reviewed and processed vendor invoices, check requests, purchase orders, expense reports, and reimbursements within required deadlines and company policies.
• Managed invoice and payment tracking, verified supporting documentation, and resolved coding, approval, and processing discrepancies with department personnel.
• Completed weekly corporate credit card reconciliations and maintained accurate transaction records and supporting documentation.
• Maintained vendor relationships and coordinated with internal departments to resolve payment inquiries and outstanding invoice issues.
• Guided employees through AP policies and procedures while maintaining confidentiality of sensitive financial and legal records.
• Input financial data and produced reports using multiple ERP systems including Concur, bill.com, NetSuite and Domo.

• Reviewed invoices, warrants, and supporting documentation for accuracy and maintained records of equipment purchases and sales.
• Processed biweekly payroll, verified payroll entries, and responded to employee questions to support accurate and timely compensation.
• Created and maintained work orders and organized financial and operational records for maintenance activities.
• Coordinated supplies, reimbursements, meetings, and administrative support for maintenance personnel.