Heidy Castillo
Lawrenceville,GA
Summary
Dedicated professional with experience across customer service, pharmacy technology, mortgage processing, and housing assistance. Demonstrates exceptional attention to detail in managing patient schedules, accurately filling prescriptions, and ensuring mortgage loan compliance with regulations. Skilled in customer service, communication, and problem-solving, with a proven track record of enhancing patient satisfaction and streamlining inventory management. Eager to apply transferable skills and adaptability in a challenging new role.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
GWINNETT PULMONARY GROUP
Lawrenceville, GA
10.2023 - 03.2024
- Processed drug prescription orders and from physicians and crossed-checked information about patient and drug or accuracy in the database.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Delivered friendly and speedy customer service to patient's needing to drop off, pick up or ask questions about their prescriptions.
- Retrieved patient's prescription orders from physicians that needed to be filled, and priced individual treatment options according to insurance, Medicaid, Medicare and company guidelines.
Front Desk Receptionist
GWINNETT PULMONARY GROUP
Lawrenceville, GA
08.2023 - 10.2023
- Scheduled patient appointments and managed appointment schedules.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Updated patient paperwork, insurance information, and office calendars.
- Provided consultation to on- call physicians regarding patient care, diagnosis, and treatment options.
Mortgage Specialist BPM (Contract)
INFOSYS / TRUIST
Lawrenceville, GA
09.2021 - 06.2023
- Followed set guidelines to set up repayment or forbearance plans for mortgage loans.
- Documented analysis results of a workout approval/denial and forwarded to appropriate party for final resolution.
- Evaluated all potential Loss Mitigation plans for VA and Fannie/Freddie Mae insured loans.
- Conduct outbound call campaigns to secure commitments for supporting documentation and monthly installments, conduct unemployment verification, and respond to customer inquiries.
- Reviewed and validated documents for guarantee certificates.
- Perform other related duties as required and assigned.
Housing Specialist (Temp)
BEACONHILL STAFFING / SC HOUSING FINANCE
Lawrenceville, GA
07.2021 - 09.2021
- Assisted individuals and families in finding affordable housing options.
- Evaluate applicant eligibility for housing assistance programs.
- Maintain accurate and complete records of program activities and client interactions.
- Advocate for policies and programs that promote affordable housing and fair housing practices.
Leasing Consultant
AAA STAFFING AGENCY
Duluth, GA
12.2019 - 03.2020
- Maintained communication with prospective tenants and provided property tours.
- Provide tours of properties, amenities and the surrounding community.
- Respond to maintenance requests from tenants.
- Establish positive relationships with tenants.
Store Manager
ATLANTA TITLE LOANS
Lilburn, GA
07.2016 - 06.2019
- Opened and closed the store, which includes counting cash drawers and making bank deposits.
- Increased store revenue by 25% within the first year through innovative marketing strategies.
- Run various reports including DOR (Daily Operating Reports), balance check book, record keeping of wire transfers, number of repossessions, bankruptcy, write-offs.
- Approved Title loans on car titles, assisted customers with accounts, calculate finance charges, process payments on accounts.
Education
G.E.D -
Gwinnett Technical College
05.2013
Skills
- Customer service
- Active Listening
- Communication skills
- Client Relations
- Bilingual Spanish
- Adaptability
- Detail Oriented
- Transferable Skills
Timeline
Pharmacy Technician
GWINNETT PULMONARY GROUP
10.2023 - 03.2024
Front Desk Receptionist
GWINNETT PULMONARY GROUP
08.2023 - 10.2023
Mortgage Specialist BPM (Contract)
INFOSYS / TRUIST
09.2021 - 06.2023
Housing Specialist (Temp)
BEACONHILL STAFFING / SC HOUSING FINANCE
07.2021 - 09.2021
Leasing Consultant
AAA STAFFING AGENCY
12.2019 - 03.2020
Store Manager
ATLANTA TITLE LOANS
07.2016 - 06.2019
G.E.D -
Gwinnett Technical College
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