Heidy Coello
Fishkill
Summary
Dynamic professional with a proven track record at Optum, excelling in process optimization and effective communication. Expert in establishing standard operating procedures and monitoring performance metrics, driving operational efficiency. Recognized for enhancing patient coordination and satisfaction through innovative problem-solving and training initiatives. Committed to continuous improvement and quality assurance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
Optum
Poughkeepsie
12.2024 - Current
- Scheduled patient appointments and follow-up visits efficiently.
- Managed multi-line phone system to route calls to appropriate individuals.
- Handled incoming phone calls, ensuring accurate appointment scheduling.
Patient Coordinator
The Institute for family health
New Paltz
12.2023 - 12.2024
- Coordinated patient referrals to specialists and healthcare services for timely consultations.
- Instructed patients on policies and necessary actions for various appointments and procedures.
- Processed referrals from primary care providers to facilitate specialist consultations and treatments.
Operations Assistant
The Roundhouse at beacon falls
Beacon
08.2019 - 12.2023
- Streamlined daily facility operations and scheduling for senior staff requirements.
- Optimized availability through effective management of meeting room reservations.
- Resolved customer inquiries promptly to increase satisfaction levels.
Chief Engineer
Gildan Distribution Center
Honduras CA
04.2018 - 04.2019
- Established performance metrics to measure progress against objectives.
- Participated in cross-functional meetings addressing engineering operations issues.
- Analyzed system functions, budgets, and objectives to identify necessary changes.
- Provided leadership and guidance to junior engineers for daily task execution.
Process Engineer
Fruit of the Loom
Honduras CA
03.2010 - 03.2016
- Established standard operating procedures to enhance operational efficiency.
- Instructed staff on best practices to ensure adherence to standards.
- Collaborated with operations teams to achieve site strategies and objectives.
- Monitored key performance indicators to evaluate process performance and identify improvements.
Education
Bachelor of Science - Industrial Engineering
Universidad De San Pedro
Honduras CA11-2008
Skills
- Process optimization and implementation
- Standard operating procedures
- Performance metrics and KPI monitoring
- Project management
- Problem solving
- Effective communication
- Training and development
- Quality assurance and ISO 9001 compliance
- Lean manufacturing methodologies
- Manufacturing process improvement
Certification
- Six sigma black belt certificate
Languages
English
Professional
Spanish
Professional
Timeline
Patient Support Specialist
Optum
12.2024 - Current
Patient Coordinator
The Institute for family health
12.2023 - 12.2024
Operations Assistant
The Roundhouse at beacon falls
08.2019 - 12.2023
Chief Engineer
Gildan Distribution Center
04.2018 - 04.2019
Process Engineer
Fruit of the Loom
03.2010 - 03.2016
Bachelor of Science - Industrial Engineering
Universidad De San Pedro
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