Heidy Gamez
Administrative Support Specialist
Corona,CA
Summary
Experienced administrative professional skilled in supporting organizational operations, managing schedules, coordinating events, and streamlining office procedures to enhance efficiency. Strong focus on team collaboration and delivering results, with ability to adapt to changing needs. Proficient in Microsoft Office Suite, project management, and effective communication. Dependable and reliable individual ensuring smooth administrative functions. Experienced with administrative coordination, ensuring smooth office operations. Utilizes efficient multitasking to handle diverse responsibilities. Strong understanding of organizational frameworks and effective communication.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Team Coordinator
Sam’s Club
08.2021 - Current
- Supported department managers with shift coverage and inventory coordination
- Trained new team members on operational procedures
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
Quality Assurance Auditor
Lineage Logistics LLC
03.2018 - 07.2021
- Educated and oriented employees to improve compliance with quality control protocols.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
Team Leader
Jack in the Box
12.2016 - 02.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Administrative Assistant (Internship)
First Republic Bank
06.2015 - 07.2015
- Assisted with event logistics and updated volunteer schedules
- Drafted meeting agendas and summarized minutes
- Managed digital and physical filing systems for program data
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Science - Business Administration
05.2001 - Current
- Dean's List- Fall 2024
- Honor Roll- Fall 2024
- 3.7 GPA
High School Diploma -
05.2001 -
- Hangzhou Wanxiang Polytechnic Scholarship Recipient - 2012
- Study Abroad: Hangzhou, Beijing, and Shanghai - 2012
- Elected Captain of Junior Varsity Legacy High School Girl's Soccer Team - 2012
- Extracurricular Activities: TreePeople volunteer
Skills
Office administration coordination
Certification
AMA Certified Professional in Management
Accomplishments
- Reduced team coverage gaps by 40% within my first month of becoming Team Coordinator
- Increased schedule approval efficiency, cutting down lead time from 2 days to less than 1 day
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Earned "Employee of the Month" in 2024.
Timeline
Team Coordinator - Sam’s Club
08.2021 - Current
Quality Assurance Auditor - Lineage Logistics LLC
03.2018 - 07.2021
Team Leader - Jack in the Box
12.2016 - 02.2018
Administrative Assistant (Internship) - First Republic Bank
06.2015 - 07.2015
Riverside City College - Associate of Science, Business Administration
05.2001 - Current
International Studies Learning Center - High School Diploma,
05.2001 -
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