Summary
Overview
Work History
Education
Skills
Certification
Certificates
Languages
Timeline
Generic

Heidy Guzman

Levittown,PA

Summary

Data professional with a strong foundation in meticulous data analysis and reporting, complemented by experience as a pharmacy team member. Contributions to impactful projects have driven process improvements and informed decision-making while assisting pharmacists in preparing prescriptions and addressing customer needs. Known for collaborative teamwork and flexibility in adapting to evolving project requirements, solid experience includes coordinating with insurance providers, prescribers, and individuals to resolve issues. Proficiency in data visualization tools and statistical analysis, along with strong relationship-building and multitasking skills, enhances effectiveness in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Technician (Level2)

Capsule
06.2022 - 02.2024
  • Delivered prompt and effective communication with customers, enhancing customer satisfaction
  • Accurately processed prescriptions utilizing coupons and insurance, ensuring precision
  • Adapted swiftly to new workflows and technologies, supporting all Level 1 pharmacy technicians
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.

Crew Member

Trader Joe's
10.2021 - 12.2022
  • Performed product scanning with speed and accuracy, ensuring a seamless checkout experience
  • Trained new team members on product knowledge, roles, and procedures
  • Conducted precise inventory management of 10+ pallets nightly
  • Managed various payment methods and ensured accurate cash handling at shift end.

Pharmacy Technician

CVS Pharmacy
10.2021 - 05.2022
  • Efficiently counted and dispensed upwards of 50 prescriptions daily, adhering to strict accuracy standards
  • Managed insurance claims and demonstrated a strong understanding of SIG codes and generic equivalents.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

Bachelor of Science in Biology -

Rutgers University
New Brunswick, NJ
05.2021

Associate of Science in Biology -

Mercer County Community College
West Windsor, NJ
05.2018

Skills

  • Patient Relations: Excellent interpersonal skills for effective communication and relationship building
  • Technical Proficiency: Advanced knowledge of Microsoft Word, Excel, Google Drive, Python, SQL, and Tableau
  • Research & Analysis: Experienced in data gathering, qualitative research, and data analysis
  • Project Management: Demonstrated leadership, project management, and conflict resolution skills
  • Additional Skills: Proficient in AWS, pharmaceutical terminology, and public speaking
  • Insurance Billing: ICD-10 codes, Rejections, Prior authorizations
  • Confidentiality and HIPAA
  • Extensive Healthcare Experience

Certification

  • Certified Pharmacy Technician
  • Google Data Analytics Certificate (August 2023)

Certificates

Certified Pharmacy Technician, Google Data Analytics Certificate (August 2023).

Languages

Spanish
Native or Bilingual
French
Elementary

Timeline

Pharmacy Technician (Level2)

Capsule
06.2022 - 02.2024

Crew Member

Trader Joe's
10.2021 - 12.2022

Pharmacy Technician

CVS Pharmacy
10.2021 - 05.2022

Bachelor of Science in Biology -

Rutgers University

Associate of Science in Biology -

Mercer County Community College

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Heidy Guzman