HEIDY MEDINA
New York
Overview
4
4
years of professional experience
Work History
Administrative Receptionist
Brookfield Office Properties
New York
08.2024 - Current
- Deliver executive-level concierge support and resolve issues swifly to maintain high satisfaction.
- Develop and execute service strategies that strengthen tenant partnerships and client trust.
- Maintained comprehensive client records and executed regular follow-ups, ensuring compliance with service standards and enhancing operational accuracy.
- Analyzed client feedback to refine service offerings, resulting in measurable improvements in service delivery and tenant experience.
Office Administrative Assistant
Albert Van-Lare Law
New York
09.2022 - 06.2024
- Manage day-to-day office operations, including answering phones, responding to emails, and maintaining office supplies.
- Coordinate schedules, arrange meetings, and organize appointments for management and staff.
- Prepare reports, presentations, and documents with accuracy and attention to detail.
- Maintain organized filing systems, both electronic and paper-based, for easy retrieval of information.
Selling Associate
Victoria's Secret
New York
08.2023 - 05.2024
- Consistently achieved and exceeded sales targets through proactive customer engagement and effective product recommendations, resulting in recognition as a top-performing associate.
- Provided personalized shopping experiences for clients, building strong relationships and fostering customer loyalty.
- Exhibited in-depth knowledge of products and promotions to assist guests in finding the perfect fit and style, leading to increased sales and customer satisfaction.
- Actively participated in training sessions to stay updated on product knowledge, sales techniques, and company initiatives.
Education
High School Diploma -
Urban Dove
The Bronx, NYSkills
- Multitasking
- Collaboration
- Computer Literacy
- Leadership
- Problem Solving
- Excellent Interpersonal Skills
- Flexibility & Adaptability
- Relationship building
- Phone etiquette
- High-Volume Operations
- Customer Service Excellence
- Effective Communication
- Critical Thinking
Timeline
Administrative Receptionist
Brookfield Office Properties
08.2024 - Current
Selling Associate
Victoria's Secret
08.2023 - 05.2024
Office Administrative Assistant
Albert Van-Lare Law
09.2022 - 06.2024
High School Diploma -
Urban Dove