Heidy Mejia
Steamboat Springs,CO
Summary
Dynamic Housekeeping Supervisor with a proven track record at Simply Steamboat, excelling in guest relations and staff training. Enhanced guest satisfaction through effective room inspections and environmentally friendly practices. Skilled in inventory control and task assignment, fostering a motivated team to maintain high cleanliness standards and ensure exceptional customer service.
Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.
Highly-qualified Housekeeping Supervisor offering ten years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Simply Steamboat
Steamboat Springs, CO
11.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
Housekeeping Inspector
Retreatia Steamboat
Steamboat Springs
01.2021 - 11.2024
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Reduced waste by implementing environmentally friendly cleaning practices throughout the property's operations.
- Collaborated with front desk staff to coordinate room assignments, minimizing guest wait times during peak periods.
- Managed inventory levels effectively, ordering supplies as needed while adhering to budget constraints.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeper
Homewood Suites by Hilton.
Steamboat Springs, CO
05.2020 - 01.2021
- Disinfected and mopped bathrooms to keep rental units sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in rental units.
Education
High School Diploma -
Valencia
Tegucigalpa, Honduras 12-2005
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Staff scheduling
- Cleaning techniques
- Training and mentoring
- Housekeeping
- Inventory control
- Room inspection
- Employee work scheduling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Supervisor
Simply Steamboat
11.2024 - Current
Housekeeping Inspector
Retreatia Steamboat
01.2021 - 11.2024
Housekeeper
Homewood Suites by Hilton.
05.2020 - 01.2021
High School Diploma -
Valencia