Heidy Morales
The Woodlands,TX
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled at Sapporo Izakaya by mastering POS systems and improving order delivery practices. My proactive approach in restocking supplies and managing high-volume orders showcased my organizational skills and commitment to efficiency. Recognized for exceptional service, I effectively addressed food allergy concerns, contributing to repeat business and customer satisfaction.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Server
Sapporo Izakaya
12.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Restaurant Hostess
Sapporo Izakaya
06.2021 - Current
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Managed inputting customers orders efficiently and accurately through phone calls, walk-in customers, and four other online ordering systems.
- Ensured direct delivery of timely and accurate to-go orders to customers.
Education
Pursuing Bachelors Of Arts - Hospitality Administration And Management
Lone Star College System
Spring, TX 08.2023 - Current
Skills
- Supply Restocking
- Order delivery practices
- Food Delivery
- Table Bussing
Timeline
Pursuing Bachelors Of Arts - Hospitality Administration And Management
Lone Star College System
08.2023 - Current
Server
Sapporo Izakaya
12.2022 - Current
Restaurant Hostess
Sapporo Izakaya
06.2021 - Current
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