Heidy Ochoa
Indio,CA
Summary
Compassionate Patient Access Specialist and EPIC Credentialed Trainer well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of patient information.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
PLANNED PARENTHOOD OF THE PACIFIC SOUTHWEST
Coachella, CA
10.2021 - Current
- Proactively advocate for patients and the use of their preferred pronouns and gender throughout their entire visit with PPPSW
- Perform financial counseling and price transparency with every patient every time to assure every patient that economical hardships will not prevent them from being seen as a patient in the clinic
- Verified demographics and insurance information to register patients in computer system
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Applied HIPAA privacy and security regulations while handling patient information.
- Maintained schedule of class assignments to meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our affiliate and services.
- Maintained open communication with team members and higher leads, resulting in successful project outcomes.
- Worked collaboratively across departments and with various leaders to deliver comprehensive, effective training sessions.
- Developed and delivered Epic training materials to end-users in multiple departments.
- Helped create user documentation, including job aids and quick reference guides.
- Explained goals and expectations required of trainees.
- Facilitated classroom instruction utilizing a variety of teaching methods.
- Monitored, evaluated and recorded training activities or program effectiveness.
Bra Fit Expert
VICTORIA SECRET
Palm Desert, CA
10.2020 - 10.2021
- Built customer loyalty by engaging with and identifying product needs of customers
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement
- Greeted customers to determine wants or needs
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Recommended merchandise to customers based on needs and preferences.
Beauty Consultant
TARGET
Palm Desert, CA
10.2019 - 02.2020
- Ability to communicate and build trusting relationships with guests and influence regimens
- Create an inviting environment for guests by ensuring the area is organized, in stock, and aesthetically pleasing
- Sold Actively by asking open-ended questions to ensure the customer feels heard and welcomed to ensure their needs are being met throughout their shopping experience
- Applied makeup to clientele to cover imperfections and create new looks
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Assisted Ophthalmologist
DESERT EYE AND LASER PALM DESERT
Rancho Mirage, CA
09.2018 - 05.2019
- Assisted Ophthalmologist with patient care such as administering eye medication and special treatments
- Took in and examined patients
- Maintained and cleaned exam room and all medical equipment
- Handled Phone system and appointment calendar for all patients
- Supported various program activities, assisting with administrative tasks.
Education
HIGH SCHOOL DIPLOMA -
La Quinta High School
06.2019
Skills
- Bilingual (English and Spanish)
- Customer Service
- Problem-Solving
- Quality Assurance
- Multitasking and Organization
- Microsoft Office
- Gathering Information from Patients
- Caring and Empathetic
- Knowledge of Community Services and Programs
- Calm and Effective Under Pressure
- Orientation and Onboarding
- Class Scheduling
- Team Exercises
- Virtual Learning Management
- Role Playing
- Attention to Detail
- Public Speaking
- Coaching and Development
- Video Conferencing
- Curriculum Design
- Role Specific Training
- Materials Preparation
- Critical Thinking
- Classroom Experience
Accomplishments
- became an EPIC Credentialed Trainer in 2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- EPIC Credentialed Trainer
Timeline
Patient Access Specialist
PLANNED PARENTHOOD OF THE PACIFIC SOUTHWEST
10.2021 - Current
Bra Fit Expert
VICTORIA SECRET
10.2020 - 10.2021
Beauty Consultant
TARGET
10.2019 - 02.2020
Assisted Ophthalmologist
DESERT EYE AND LASER PALM DESERT
09.2018 - 05.2019
HIGH SCHOOL DIPLOMA -
La Quinta High School
- EPIC Credentialed Trainer
Similar Profiles
Georgina ArreolaGeorgina Arreola
Medical Assistant at Planned Parenthood of the Pacific Southwest-San Diego, CAMedical Assistant at Planned Parenthood of the Pacific Southwest-San Diego, CA
Susana Esquivias MezaSusana Esquivias Meza
Patient Access Specialist at Planned Parenthood Of The Pacific SouthwestPatient Access Specialist at Planned Parenthood Of The Pacific Southwest
Xochilt MedinaXochilt Medina
Medical Assistant III at Planned Parenthood Of The Pacific SouthwestMedical Assistant III at Planned Parenthood Of The Pacific Southwest