Summary
Overview
Work History
Education
Skills
Timeline
Teacher
Heidy Olivo

Heidy Olivo

Orlando,FL

Summary

Dedicated customer service with 10 years of experience combining management and sales. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Bi-lingual Customer Service who builds and leads friendly, efficient service teams.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Store Manager

Heidy Accessories
04.2020 - Current
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interacted well with customers to build connections and nurture relationships.

Lead Teacher

Amazing Explorers Academy
07.2019 - 03.2020
  • Organized activities to promote physical, mental and social development of each child.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Communicated objectives for lessons, units and projects to students and parents.

Lead Teacher

Little Lords And Ladies Learning Academy
03.2016 - 06.2019
  • Organized activities to promote physical, mental and social development of each child.
  • Involved parents in student learning to increase family interaction and student support.
  • Communicated objectives for lessons, units and projects to students and parents.
  • Built and strengthened positive relationships with students, parents and teaching staff.

Customer Service Representative

Bravo Supermarket
06.2012 - 06.2015
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, obtain details of complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.

Education

Associate Of Arts And Sciences - Architectural Engineering

Universidad Católica Nordestana (UCNE)
Dominican Republic, SD
06.2012

High School Diploma -

Centro Educativo María Manuel
Dominican Republic, SD
05.2010

Skills

  • Responding to Difficult Customers
  • Creative Problem Solving
  • Customer Account Management
  • Upbeat and Positive Personality
  • Sales Expertise
  • Retail Sales Customer Service
  • English & Spanish Fluency
  • Customer Service

Timeline

Store Manager

Heidy Accessories
04.2020 - Current

Lead Teacher

Amazing Explorers Academy
07.2019 - 03.2020

Lead Teacher

Little Lords And Ladies Learning Academy
03.2016 - 06.2019

Customer Service Representative

Bravo Supermarket
06.2012 - 06.2015

Associate Of Arts And Sciences - Architectural Engineering

Universidad Católica Nordestana (UCNE)

High School Diploma -

Centro Educativo María Manuel

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Heidy Olivo