Heidy Perez Parrondo
Naples,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Store Associate
Big Lots Stores, Inc.
Naples, FL
06.2023 - Current
- Provided cash register operations and handled customer payments.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Processed returns and exchanges according to company policy.
- Assisted customers with product selection, pricing and availability.
- Demonstrated excellent customer service skills at all times.
- Answered incoming calls regarding product inquiries or orders.
- Operated scanning equipment for price checks and stock replenishment.
- Resolved customer complaints promptly with professionalism and courtesy.
Education
Bachelor of Science - Computer Science
University of South Florida
Tampa, FL05-2028
High School Diploma -
Golden Gate High School
Naples, FL05-2024
Skills
- Product display
- Payment Processing
- Customer Service
- Return processing
- Shipment Processing
- Customer Assistance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Entrepreneurship and Small Business. Certiport- A Pearson VUE Business. Issued February 2022
Accomplishments
- President of the Spanish Honors Society in my high school.
- Member of the National Honors Society and Key Club.
- Graduated high school with honors in the 10% percentile.
References
References available upon request.
Timeline
Store Associate
Big Lots Stores, Inc.
06.2023 - Current
Bachelor of Science - Computer Science
University of South Florida
High School Diploma -
Golden Gate High School
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