Jazmine Loureiro
Oceanside,CA
Summary
Dynamic retail professional with extensive experience at Sears Hometown & Outlet Stores Inc., excelling in customer service and cash handling accuracy. Proven ability to enhance sales through effective upselling and cross-selling techniques while fostering a positive team environment. Committed to maintaining store organization and delivering exceptional shopping experiences.
Overview
6
6
years of professional experience
Work History
Store Associate
Camp Pendleton Commissary
Oceanside, CA
01.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Participated in training sessions to stay updated on product information and company policies.
- Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Lead Sales Associate
Sears Hometown & Outlet Stores Inc.
Blythe, CA
06.2019 - 04.2020
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Developed and maintained knowledge of current sales and promotions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
Education
Diploma -
Palo Verde High School
Blythe, CA06.2014
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Team collaboration
- Active listening techniques
- Inventory control
- Store cleanliness maintenance
- Cash register operation
- Flexible schedule adaptability
- Time management mastery
- Organizational skills development
- Patience and empathy demonstration
- Team leadership
- Payment processing
- Team collaboration aptitude
- Stock replenishment efficiency
- Product display
- Retail transactions processing
- Inventory management proficiency
- Product knowledge expertise
- Upselling and cross selling
- Merchandise display creativity
- Physical stamina maintenance
- POS systems
- Adherence to store policies
- Product merchandising
- Shipment processing
- POS system operation
- Product support
- Loss prevention awareness
- Effective communication
- Conflict resolution
- Order fulfillment
- Visual merchandising
- Inventory assessment
- Financial records oversight
- Cross-department sales
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Flexible hours
- Positive customer engagement
- Cash handling
- Team cooperation
- Attention to detail
- Store organization
- Inventory and stocking
- Adaptable and flexible
- Strong communication and interpersonal skills
- Ability to lift 40 pounds
- Product knowledge
- Decision-making
- Staff support
Timeline
Store Associate
Camp Pendleton Commissary
01.2022 - Current
Lead Sales Associate
Sears Hometown & Outlet Stores Inc.
06.2019 - 04.2020
Diploma -
Palo Verde High School