Heidy Sanchez
Arlington,TX
Summary
Dynamic professional with a proven track record in hospitality and investigative roles. Excelled in team collaboration and skip tracing, enhancing operational efficiency. Demonstrated exceptional training and mentoring abilities, contributing to a positive work environment and achieving significant improvements in team performance. High-energy professional skilled at maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks.
Overview
5
5
years of professional experience
Work History
Server
Chicken N Pickle
Grapevine, TX
12.2023 - Current
- Trained new employees on restaurant procedures and plating techniques.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in training new servers.
- Trained new employees to perform duties.
Skip Trace Investigator
Auto Group-san Antonio
Arlington, TX
12.2022 - 12.2023
- Identified suspects' locations and hideouts and informed appropriate personnel.
- Compiled comprehensive reports that included background information on the subject along with any new developments or findings made during the investigation.
- Created spreadsheets containing all pertinent data obtained throughout the course of an investigation.
- Used advanced skip tracing tools to locate customers.
Supervisor
Hudson News
Irving, TX
12.2019 - 11.2022
- Maintained positive working relationship with fellow staff and management.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Acted as a liaison between upper management and staff, facilitating open communication.
Education
Bachelor of Arts - Criminology / Criminal Justice
The University of Texas At Arlington
Arlington, TX12-2024
High School Diploma -
Arlington Collegiate High School
Arlington06-2021
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2021
Skills
- Team member support
- Hospitality service expertise
- Team collaboration
- Schedule development
- Public speaking
- Training and mentoring
- Skip tracing
- Critical thinking
- Relationship building
- Complaint handling
- Verbal and written communication
Accomplishments
- Graduating from AISD Police Academy 2020-2021
Affiliations
- Volunteer at CardBoard Project
- Volunteer at Mission Arlington
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Server
Chicken N Pickle
12.2023 - Current
Skip Trace Investigator
Auto Group-san Antonio
12.2022 - 12.2023
Supervisor
Hudson News
12.2019 - 11.2022
Bachelor of Arts - Criminology / Criminal Justice
The University of Texas At Arlington
High School Diploma -
Arlington Collegiate High School
Associate of Arts -
Tarrant County College
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