Heidy Tepen
Greenport
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
5
5
years of professional experience
Work History
Security Officer
Arrow Security Corp.
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Home Health Care Provider
At Home Services
06.2020 - 10.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
Associate Banker
JPMorgan Chase
11.2020 - 03.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Worked directly with clients investing minimum of $[Amount].
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Handled various accounting transactions.
- Trained new hires on customer service policies and procedures.
Education
Certified Nursing Assistant -
Access Careers
Islandia, NY01-2025
High School Diploma -
Greenport High School
Greenport, NY06.2020
Skills
- Patient care
- Conflict resolution
- Electronic health records
- Medication administration
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Communication skills
- Portfolio management
Languages
5
Accomplishments
- computer
Timeline
Security Officer
Arrow Security Corp.
02.2023 - Current
Associate Banker
JPMorgan Chase
11.2020 - 03.2022
Home Health Care Provider
At Home Services
06.2020 - 10.2022
Certified Nursing Assistant -
Access Careers
High School Diploma -
Greenport High School
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