Quote
Summary
Work History
Education
Skills
Overview
Timeline
Work Availability
Work Preference
BusinessAnalyst
Michael Marbut

Michael Marbut

Houston,TX

Quote

It is never too late to be what you might have been.
George Eliot

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Work History

Team Lead

AIG American General
Houston, TX
06.2014 - 01.2022
  • Supervised the Process Specialist Team, Policy Assembly Team, and Inheritance Life Team, ensuring efficient new business-related functions.
  • Provide support to Manager and Director of New Business by monitoring production, distributing work, and was a backup manager.
  • Proactively support internal and external customers by managing New Business transactions and handling various administrative tasks to maintain business efficiency.
  • Manage requests for medical information, policy closures, and other duties to maintain an efficient business model.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Reviewed, implemented and updated company records related to team activities for future reference.

Financial Analyst

AIG American General
03.2003 - 06.2014
  • Conducted reconciliation of claim and suspense accounts using manual and system-assisted processes.
  • Analyzed banking data daily to resolve outstanding suspense items and collaborated with the Treasury department and claims analysts on complex cases.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Managed monthly suspend report, generated daily and quarterly reports, and processed premium and file maintenance transactions including 1099 tax form submissions.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Used relevant financial technology to generate reports and recommended courses of action to upper management.

Customer Service Professional

AIG American General
01.2001 - 03.2003
  • Managed system processing for individual transfer/rollover requests via V-System.
  • Demonstrated strong analytical skills to understand client intent and establish appropriate accounts.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Responded to customer calls and emails to answer questions about products and services.
  • Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.

Education

High School Diploma -

John H. Reagan High School
Houston, TX
06.1996

Skills

Customer service

  • Time management
  • Communication skills
  • Leadership
  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Schedule Management
  • Production Monitoring
  • Microsoft Word
  • Microsoft excel
  • PowerPoint
  • Outlook
  • SAP
  • Cyberlife
  • Vantage
  • RiskRighter
  • Service Now
  • EStation
  • ALIP
  • AWD
  • EXTRA
  • XPTR
  • Blackline

Overview

21
21
years of professional experience

Timeline

Team Lead

AIG American General
06.2014 - 01.2022

Financial Analyst

AIG American General
03.2003 - 06.2014

Customer Service Professional

AIG American General
01.2001 - 03.2003

High School Diploma -

John H. Reagan High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Paid time off401k matchCompany CultureWork-life balanceCareer advancementHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit Sharing

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Michael Marbut