Heike Jones
Colorado Springs,Co.
Summary
Detail-oriented and talented leader with 12+ years of experience in retail with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record with driving results and maintaining a positive work environment. Seeking to leverage my analytical skills and expertise as an internal auditor to contribute effectively to T-Mobile's audit team.
Overview
12
12
years of professional experience
Work History
Retail Experience Manager
T-Mobile
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Retail Sales Manager
T-Mobile
06.2019 - 03.2024
- Consistently exceeds company’s customer satisfaction goals
- High volume and mid volume leadership experience
- Proficient in sales development, analyzation, planning and implementation of regular growth strategies
- Operational excellence is always implemented to ensure effective scheduling, limited shrink losses, inventory management, and cash handling
- Expertly de escalate customer pain points through patience and empathy.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
Retail Associate Manager/Mobile Expert
T-Mobile
03.2012 - 05.2019
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Education
Bachelor of Arts - Communication
University of Colorado At Colorado Springs
Colorado Springs, CO05.2021
Skills
- Detail Oriented
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Organizational Skills
- Training and Development
- Analytical Thinking
Accomplishments
2023: AP advocate graduate
Timeline
Retail Experience Manager
T-Mobile
04.2024 - Current
Retail Sales Manager
T-Mobile
06.2019 - 03.2024
Retail Associate Manager/Mobile Expert
T-Mobile
03.2012 - 05.2019
Bachelor of Arts - Communication
University of Colorado At Colorado Springs
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Joshua PachecoJoshua Pacheco
Sales Representative at T-MobileSales Representative at T-Mobile
Heather BradleyHeather Bradley
Sr. SDET at T-MobileSr. SDET at T-Mobile
Lindsey BatemanLindsey Bateman
Bartender/ Server/ Prep. Cook at Jack Quinn's Irish PubBartender/ Server/ Prep. Cook at Jack Quinn's Irish Pub