Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Accomplishments
Timeline
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Heily Alonso

Kissimmee,FL

Summary

Experienced in a professional setting requiring strong customer service and administrative skills, looking to transition into new fields. Developed abilities in managing client interactions and resolving issues effectively. Quick grasp to new technology which will aid in various positions. Seeking to leverage these transferrable skills in new and challenging environment, always looking for growth and self-improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Valencia College / VCentials
01.2025 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reduced food waste by implementing proper storage techniques and regularly rotating stock items.
  • Aided with registration processes.
  • Maintained operations and environment up to company standards.
  • Operated technology daily to keep track of inventory.

Crew Member

Chipotle Mexican Grill
07.2024 - Current
  • Completed opening and closing tasks, including workstation setup, cleaning, and restocking supplies
  • Provided exceptional customer service and informed customers about daily specials
  • Maintained organized work areas to ensure efficient operations and compliance with safety standards
  • Organized dining areas with proper setup for guest satisfaction

Crew Member

Twistee Treat Posner
01.2022 - 10.2022
  • Handled cashier duties, including processing orders, payments, and providing change
  • Adhered to food safety and health department regulations during food preparation
  • Prepared specialty beverages, including coffee drinks, smoothies, and milkshakes, meeting company standards

Education

Associate of Science - Diagnostic Medical Sonography

Valencia College
01.2028

High School Diploma - undefined

Professional & Technical High School
05.2024

Certificate - Computer Networking and Telecommunications

Osceola Technical College
05.2024

Skills

  • Inventory Management & Restocking
  • Customer Service Excellence
  • Cash Handling & Drive-Thru Operations
  • Information Technology & Networking
  • Organizational and Time Management Skills

Certification

Microsoft Office Specialist (Word, PowerPoint, Outlook)

LANGUAGES

English: Native/Bilingual
Spanish: Professional

Accomplishments

  • 1st Place Winner in Networking Competition

Timeline

Front Desk Clerk

Valencia College / VCentials
01.2025 - Current

Crew Member

Chipotle Mexican Grill
07.2024 - Current

Crew Member

Twistee Treat Posner
01.2022 - 10.2022

High School Diploma - undefined

Professional & Technical High School

Certificate - Computer Networking and Telecommunications

Osceola Technical College

Associate of Science - Diagnostic Medical Sonography

Valencia College

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