Heiner Aldana Perez

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.

Professional in charge of monitoring quality and achievement of goals for area of individual accounts from principal entity of pensions of retired people in Colombia.

• Professional in charge of monitoring public space policies in city of Bogotá.
• From this Enterprise, execution and monitoring activities were carried out on budget of local municipalities of Bogotá and execution of projects that generated impact on city was verified, from public space as well as social activities that helped vulnerable populations. .

• Carry out formulation and follow-up activities for investment projects in Administrative area.
• Respond to requests and complaints from community interested in budget execution of Validation of quality in processes of this area.
• Carry out market analysis for purchases and acquisition of goods and services in company.
• Follow up on budget of this area and goals established according to criteria of government.

I was part of the international staff in Miniwanca, a summer camp with over 500 kids every summer. I was coordinator of the activities from the international staff and also, from the kitchen area.

I learned English while I was working at the camp and I had the chance to work with children of different ages,

from whom I learned a lot about American culture. This place is special because they teach you to be a better person.

I worked for 4 summers between May and September during 2010, 2011, 2012 and 2013.