Kyle Philbrook
Carlsbad,CA
Summary
Highly motivated graduate student looking for an opportunity to grow and practice the knowledge and techniques I have learned from my education, and work experience.
Overview
5
5
years of professional experience
Work History
Server
Hyatt
09.2022 - Current
- Increased sales significantly by upselling higher-end products to customers. A $3 per cocktail average upsell was done $70% of the time.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
Area Manager Intern
Amazon
06.2022 - 09.2022
- Modified packing procedures which led to an 8% increase in productivity, increasing profits by $1,980,000 annually.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Associate
In N Out Burger
04.2018 - 06.2022
- Earned 7 raises throughout my time with the company.
- Was one of three associate's that earned a host certification for continuously going above and beyond for our guests.
- Completed safety checklists on a weekly basis and communicated with divisional manager as well as associates.
- Developed new procedures for slicing and dicing which eliminated hand cuts by 90%.
- Kept a sense of urgency without rushing, ensuring the quality of product was always above company standard.
Education
MBA - Business Administration
Southern New Hampshire University
10.2024
Bachelor of Science - Business Administration
Southern New Hampshire University
04.2023
Associate of Science - Business Administration
Mira Costa Community College
Oceanside, CA05.2021
Skills
- Hospitality Service Expertise
- Guest Inquiries
- Sales Expertise
- Natural Leadership
- Billing and Payment Processing
- Sales Techniques
- Job Assignments
- Team Leadership
Timeline
Server
Hyatt
09.2022 - Current
Area Manager Intern
Amazon
06.2022 - 09.2022
Associate
In N Out Burger
04.2018 - 06.2022
MBA - Business Administration
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Business Administration
Mira Costa Community College
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