Heinys Batista Hernandez
HIALEAH,FL
Summary
Detail-oriented and experienced Police Dispatcher with a strong background in emergency communications, seeking a challenging position in South Florida. Proficient in prioritizing and dispatching resources effectively to ensure public safety in a dynamic and diverse environment. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Communications Officer
Surfside Police Department
08.2023 - Current
- Maintain wrecker files and process request.
- Track and monitor officers and designated personnel.
- Route calls to prover receiver.
- Respond to and request assistance from other agencies when necessary.
- Receive; enter complaint into CAD system.
- Prioritize calls.
- Run NCIC/FCIC inquiries.
- Retrieve/enter,verify information from local/agency system.
- Maintain communication logs.
- Contact with public.
- FCIC/NCIC/CJIS equipment operating skills.
- Knowledge of FCC regulations.
- Teletype responsibilities.
Public Service Aide
Sunrise Police Department
01.2021 - 08.2023
- As crew member direct and control the flow of traffic to ensure the safety of pedestrians.
- Assist with cones when creating a set up for traffic
- Keep track of new hire and create and account on active directory.
- Provide access cards once clear via finger and background.
- Asset management of computers, police equipment, etc.
- Assist personnel with user account issues like password reset.
- Respond to phone calls for information or police assistance
- Administrative specialized assignments (Assistance to dispose records due for disposal, and other units).
Costumer Service Representative
Ecco Lab Group
08.2017 - 05.2022
- Received lab orders requests
- Dispatch phlebotomist in the are of (Miami,Tampa,Orlando and Polk County).
- Served as needed, processing samples or behind the desk.
Cashier/Client Service Representative
Ideal Baby & Kids
10.2016 - 07.2017
- Perform assignments under minimum supervision.
- Keeping record of financial, transactions, monitor inventory organization.
- Assist clients needs.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Pembroke Pines12.2019
Skills
- Active Listening
- Customer Service Orientation
- Critical Thinking
- Time Management
- Knowledge on the CJ/Legal system
- Exemplary Display of Ethics and Professionalism
- Computer support
Certification
911 Public Safety Telecommunications Program at Florida State College at Jacksonville.
Timeline
Police Communications Officer
Surfside Police Department
08.2023 - Current
Public Service Aide
Sunrise Police Department
01.2021 - 08.2023
Costumer Service Representative
Ecco Lab Group
08.2017 - 05.2022
Cashier/Client Service Representative
Ideal Baby & Kids
10.2016 - 07.2017
Bachelor of Arts - Criminal Justice
Keiser University
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