Heionevai Tafuna
St. George
Summary
Detail-oriented Clerk experienced in streamlining processes and delivering valuable administrative support. Achieved timely adherence to deadlines and resolution of complex production concerns through accurate production paperwork and effective team guidance. Focused on developing efficient processes that align with strategic objectives and organizational goals.
Overview
7
7
years of professional experience
Work History
Crew Scheduler
SkyWest Airlines
St. George, UT
10.2025 - Current
- Analyzed flight schedules and adjusted crew rosters to address changing operational needs.
- Collaborated with management to develop strategies for minimizing crew disruptions and maximizing productivity.
- Implemented process improvements that streamlined scheduling workflows, reducing turnaround time for roster updates.
- Increased on-time performance by regularly reviewing and adjusting staffing levels in response to operational needs.
- Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
Missionary
The Church of Jesus Christ of Latter
Columbus, OH
03.2024 - 09.2025
- Built lasting relationships with community members, fostering a supportive environment through empathy, compassion, and active listening.
- Prepared and delivered engaging mission-related presentations, increasing awareness and participation among church and community groups.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Established trust within the community by consistently engaging with members and providing reliable support.
- Developed effective communication skills by interacting with diverse populations in various settings.
Events Team Member
Courtyard by Marriott
St. George, UT
12.2022 - 02.2024
- Maintained clean and safe environments for successful events, ensuring attendee satisfaction and safety.
- Facilitated effective communication among team members through regular meetings and status updates, enhancing collaboration and coordination.
- Coordinated with cross-functional teams to streamline event planning and execution, improving overall event effectiveness.
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Coordinated event logistics, ensuring seamless operations and adherence to client specifications.
Front Desk Agent
Courtyard by Marriott
St. George, UT
12.2022 - 01.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Processed reservations via phone, in person, and computer, ensuring accurate confirmations for guests.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Guided guests in selecting local attractions, dining options, and transportation services to enrich their stay.
Cashier/ Cook
Island Grinds
St. George, UT
05.2019 - 12.2022
- Greeted customers entering store and addressed customer needs promptly to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Cultivated relationships with customers to foster loyalty and encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and delivered exceptional service, receiving positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Milcreek High School
St. George, UTSkills
- Operations management
- Crisis management
- Customer service and support
- Guest services
- Decision-making
- Scheduling software
- Teamwork and collaboration
- Guest services
- Creative thinking
- Budgeting and finance
- Strong work ethic
Timeline
Crew Scheduler
SkyWest Airlines
10.2025 - Current
Missionary
The Church of Jesus Christ of Latter
03.2024 - 09.2025
Events Team Member
Courtyard by Marriott
12.2022 - 02.2024
Front Desk Agent
Courtyard by Marriott
12.2022 - 01.2024
Cashier/ Cook
Island Grinds
05.2019 - 12.2022
High School Diploma -
Milcreek High School