James Trager
crew scheduler
Olathe,KS
Summary
Accomplished professional with expertise in executive support, team leadership, and business operations management. Skilled in office management, accounting, invoicing, and vendor negotiations, with a focus on streamlining processes and enhancing efficiency. Committed to delivering exceptional customer service and fostering collaboration to maintain high operational standards.
Overview
24
24
years of professional experience
Work History
Crew Scheduler
Eastern Airlines
08.2023 - Current
- Assign qualified and legally compliant flight crews to support on-time departures and efficient daily flight operations.
- Monitor crew schedules for conflicts, duty-time limitations, crew legality, and other regulatory or policy-related concerns.
- Monitored crew schedules for conflicts, duty-time limitations, crew legality, and regulatory or policy-related concerns to ensure compliance.
- Manage irregular operations, including crew call-offs, management removals, open flying, and scheduling disruptions, to facilitate rapid operational recovery.
- Ensure compliance with applicable FAA regulations, federal aviation requirements, and company policies while maintaining crew scheduling integrity.
- Managed irregular operations, including crew call-offs, management removals, open flying, and scheduling disruptions, facilitating rapid operational recovery.
- Process sick calls, trip trades, trip drops, schedule inquiries, and other time-sensitive crew schedule modifications.
- Communicate schedule changes promptly to flight crew members and ensure updates are accurately reflected in published schedules.
- Arrange hotel accommodations, deadhead travel, and ground transportation to support crew assignments and operational recovery.
- Provided responsive, professional customer service to flight crew members by addressing scheduling concerns and efficiently resolving inquiries.
- Assist with on-the-job training and development of newly hired crew schedulers, reinforcing scheduling procedures, regulatory compliance, and company policies.
- Maintain current working knowledge of applicable FAA regulations, crew scheduling requirements, and operational procedures to support safe, compliant, and reliable airline operations.
Account Coordinator
Freightquote
05.2010 - 05.2023
- Coordinated customer orders and transportation requests, ensuring accurate processing, timely communication, and professional service.
- Managed customer inquiries, resolved complaints, and addressed shipment-related concerns to maintain strong client relationships and customer satisfaction.
- Proactively communicated shipment updates, service issues, and resolution timelines to keep customers informed throughout the shipping process.
- Collaborated with sales representatives and internal departments to coordinate orders, resolve service challenges, and support efficient operations.
- Tracked shipments from pickup to delivery, provided status updates, and resolved transportation issues to ensure timely service.
- Managed multiple customer requests and competing priorities in a fast-paced logistics environment while maintaining accuracy and attention to detail.
- Partnered with management to implement departmental policies and streamline processes, enhancing service standards.
- Built and maintained positive customer relationships through effective communication, problem-solving, and consistent follow-up.
- Managed multiple customer requests and competing priorities in fast-paced logistics environment, maintaining accuracy and attention to detail.
- Coordinated orders and resolved customer inquiries to enhance customer relations.
- Addressed customer complaints by providing timely solutions and support.
- Partnered with management to implement departmental policies, maintain service standards, and streamline internal processes.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Collaborated with sales team and followed up with customer on shipment status from pick up to delivery.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Communicated with customers when issues arose to inform regarding problem resolution.
Shift Manager
Little Caesars Pizza
02.2020 - 02.2022
- Supervised daily shift operations to maintain productivity, service quality, and compliance with company policies and operational standards.
- Directed and supported team members during peak business periods, ensuring efficient workflow and timely customer service.
- Coordinated with fellow shift managers to maintain consistent operations, communicate priorities, and ensure continuity of customer service.
- Assigned employees to key operational areas based on skill sets and business needs to maximize productivity and maintain efficient operations.
- Trained, coached, and mentored new and existing employees on operating procedures, customer service standards, and company policies.
- Guided employees and provided performance support to strengthen teamwork and accountability.
- Resolved customer concerns promptly and professionally to maintain customer satisfaction and a positive dining experience.
- Enforced company policies, food service standards, and operational procedures to support a safe, organized, and compliant work environment.
- Identified operational needs and addressed workflow challenges, enhancing shift performance and team effectiveness.
Operations Supervisor
UPS Supply Chain Solutions
01.2003 - 08.2009
- Directed daily operations by implementing short-term and long-term strategies to achieve business objectives, improve productivity, and support profitability goals.
- Coordinated employee scheduling, training, and workflow to enhance operational efficiency and support business performance.
- Implemented quality assurance practices and service standards to enhance customer satisfaction and deliver consistent, positive customer experiences.
- Supervised, coached, and evaluated employee performance, establishing expectations and supporting continuous improvement and goal achievement.
- Identified opportunities to streamline procedures, optimize resource allocation, and increase overall team productivity.
- Enforced federal, state, local, and company safety regulations, policies, and operational procedures to maintain a compliant work environment.
- Created and updated standard operating procedures (SOPs) to standardize processes and ensure operational consistency.
- Developed and maintained standard operating procedures (SOPs) to document workflows, standardize processes, and improve operational consistency.
- Communicated operational goals and reinforced performance expectations to foster accountability and teamwork among staff.
Education
High School Diploma -
Turner High School
Kansas City, Kansas05-1988
Skills
- Crew Scheduling Administration
- Crew Coordination
- Flight Operations Support
- Crew Scheduling Training
- Operational Prioritization
- Quality assurance
- Process improvement
- Data analysis
- Records management
- Account oversight
- Logistics support
- Employee development
- Client relations
- Client support
- Professional communication
- Flight Operations Support
EDUCATION & MILITARY SERVICE
- United States Navy
- Military Service | December 1989 – September 1995
Timeline
Crew Scheduler
Eastern Airlines
08.2023 - Current
Shift Manager
Little Caesars Pizza
02.2020 - 02.2022
Account Coordinator
Freightquote
05.2010 - 05.2023
Operations Supervisor
UPS Supply Chain Solutions
01.2003 - 08.2009
High School Diploma -
Turner High School