Heisy Jorleny Cardoza Martinez
Houston,Tx
Summary
Dynamic and detail-oriented professional with a solid foundation in administrative skills developed in fast-paced office environments, emphasizing efficiency and accuracy. Proven expertise in managing schedules, coordinating meetings, and handling correspondence with precision. Eager to leverage academic knowledge and practical experience to transition into a new field, contributing to operational success and enhancing team objectives. Committed to fostering a collaborative work culture while driving results in a prestigious organization.
Overview
3
3
years of professional experience
Work History
SECRETARY
D & D MAXICOMPRAS LLC
01.2025 - Current
- Assisted in document preparation and filing to maintain organized records
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Supported daily office operations by handling incoming communications
- Coordinatedroom setup and material distribution
- Utilized office software to create reports and presentations effectively
- Maintained inventory of office supplies, ensuring availability for team needs
Sales Associate
Barri Financial Group
08.2023 - 06.2024
- Assisted customers in product selection and answered inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate to customers.
- Operated point-of-sale system efficiently, processing transactions with accuracy.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Supported inventory management through restocking shelves and conducting inventory checks.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Service Advisor
Majority Online Banking
06.2023 - 08.2023
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Provided detailed explanations of services, fostering customer understanding and satisfaction.
- Management policies and procedures established for the opening of bank accounts/ debit cards for natural persons
- Implemented process improvements that enhanced client satisfaction and retention.
Cashier
Church's Chicken
01.2023 - 06.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Managed cash register, balanced cash drawers, and resolved discrepancies promptly.
- Supported inventory management by restocking shelves and monitoring product availability.
- Collaborated with team members to optimize workflow during peak hours for improved service efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
HIGH SCHOOL GRADUATE -
Eisenhower High School
Houston, TX05-2023
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Payment posting
- Do my job efficiently and effectively
- Responsible and honest person
- Achieve the objectives and goals established by the department and the company
- An excellent collaborator
- Used to working under pressure
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
SECRETARY
D & D MAXICOMPRAS LLC
01.2025 - Current
Sales Associate
Barri Financial Group
08.2023 - 06.2024
Service Advisor
Majority Online Banking
06.2023 - 08.2023
Cashier
Church's Chicken
01.2023 - 06.2023
HIGH SCHOOL GRADUATE -
Eisenhower High School
Hobbies and Interests
Be and excellent professional in work development., Grow profesionally intelectual and spiritually., Do my job efficiently and effectively, Achieve the objectives and goals established by the department and the company, Be an excellent collaborator, Used to working under pressure, Capacity for teamwork, I like challenges, Responsible and honest person
General Experience
- Customer Support
- Opening and Closing cashier till
- Handling and receiving cash
- Teamwork
- Effective Negotiation
- Customer Order Placement
- Management policies and procedures established for the opening of bank accounts/ debit cards for natural persons
- Promotion of products through social medias
Job Positions
- A) Church’s Chicken- Cashier
- B) Majority- Service Advisor
- C) Barri Financial Group - Sales Assosiate
- D) D&D Maxicompras LLC- Secretary
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