Heiwee Htoo
Aurora,CO
Summary
Motivated Electrical Engineering Technology student with a passion for telecommunications and network support seeking to leverage academic background and professional experiences to excel in the Network and Telecomm Customer Support role at Lumen. Eager to apply technical expertise and problem-solving skills to contribute to the company's mission of connecting people, data, and applications while delivering outstanding customer service.
Overview
5
5
years of professional experience
Work History
Financial Aid Counselor
MSU Denver’s Office of Financial Aid and Scholarships
Aurora
05.2023 - Current
- Investigate and resolve student accounts, demonstrating strong analytical skills and attention to detail
- Communicate complex topics and processes effectively to students, ensuring their understanding and satisfaction
- Assist students via email and in-person, showcasing excellent verbal and written communication skills
- Maintain composure and professionalism when handling stressful situations, contributing to a positive work environment
- Actively participate in continuous learning and propose procedural improvements.
Delivery Driver
Pizza Hut
Aurora
01.2021 - 01.2023
- Exceeded sales targets by delivering products under pressure, demonstrating adaptability and time management skills
- Responded promptly to customer needs, fostering positive relationships and ensuring customer satisfaction
- Collaborated with team members to coordinate deliveries efficiently, contributing to a smooth workflow.
Retail Associate
Kohl's
Aurora
10.2019 - 01.2020
- Established strong customer relationships by actively listening and providing exceptional service
- Resolved customer issues and ensured accuracy in cash transactions, maintaining a high level of customer satisfaction.
Retail Associate
Elitch Gardens
Denver
05.2019 - 08.2019
- Maintained accuracy in a fast-paced environment, serving a high volume of customers daily
- Identified opportunities for process improvement and contributed to enhancing procedures.
Education
Bachelor of Science in Electrical Engineering Technology -
Metropolitan State University
05.2025
Skills
- Circuit analysis: Proficient in direct current and alternating current circuits, Ohm's Law, Kirchhoff's Voltage and Current Laws, Thevenin's and Norton's Theorem, Superposition
- Digital circuit analysis: Experienced in Boolean Algebra, DeMorgan's Theorem, Karnaugh maps, and working with logic gates
- Hands-on experience with electronics including diode characteristics, Zener diodes, Bipolar Junction Transistors, and semiconductor operations
- Knowledgeable in Process Control Systems, including signal transmission, transfer functions, bridge circuits, and filters
- Skilled in using laboratory equipment such as oscilloscopes, function generators, DC power supplies, and digital multimeters
- Communication proficiency
Community Service And Leadership Activities
Volunteer, UC Health, Aurora, CO, 08/2019, 12/2019, Greeted patients and communicated their needs to medical staff, demonstrating strong interpersonal skills and a willingness to learn.
References
Available upon request
Timeline
Financial Aid Counselor
MSU Denver’s Office of Financial Aid and Scholarships
05.2023 - Current
Delivery Driver
Pizza Hut
01.2021 - 01.2023
Retail Associate
Kohl's
10.2019 - 01.2020
Retail Associate
Elitch Gardens
05.2019 - 08.2019
Bachelor of Science in Electrical Engineering Technology -
Metropolitan State University
Similar Profiles
Anthony RydlewskiAnthony Rydlewski
Financial Aid Student Worker at Financial Aid & Scholarships Office - CCUFinancial Aid Student Worker at Financial Aid & Scholarships Office - CCU
Safiya SannohSafiya Sannoh
Front Office Assistant at UMBC Office Of Financial Aid And ScholarshipsFront Office Assistant at UMBC Office Of Financial Aid And Scholarships
ASHLEY MCDONALDASHLEY MCDONALD
Financial Aid Assistant at Utah Valley University-Financial Aid & ScholarshipsFinancial Aid Assistant at Utah Valley University-Financial Aid & Scholarships