Hektic

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Lead a team of 3 Threat Hunters in identifying and responding to cyber threats across enterprise networks.
• Implemented and fine-tuned the organization’s Google Chronicle SIEM and integrated SOAR capabilities.
• Deployed EDR (Cybereason), phishing simulations, and employee training using Proofpoint and Avanan.
• Handled vendor evaluations, contract negotiations, and budgeting.
• Led tabletop exercises and red team assessments.

• Collaborated with senior networking team to implement ForeScout EyeInspect sensors in various substations throughout the environment. Integrated, analyzed, and integrated sensors through the ForeScout command center as well as developed communication rules for sensors dependent on their business area roles.
• Authored different Standard Operating Procedures for troubleshooting or rule creation.
• Created Excel worksheets documenting sensors throughout multiple command centers for better reference and inventory, then converted to MS Access finally converting to MS SQL.

• Coordinated ForeScout Network Access Control (NAC) implementation across 5 global regions (North America/EMEA/Latin America/Asia Pacific/Japan) with Regional Information Security Officers and respected network teams.
• Documented installation procedures, troubleshooting as well as visual diagrams for physical hardware installation.
• Headed appliance refreshing team and redeployment on my second term with Chubb, previously contracted.
• Successfully developed network access control guidelines, criteria, and rules to prevent unauthorized systems access to the Chubb networks.
• Delegated small task to centralized Security Operating Center to review devices blocked as non-authorized devices such as IoTs in different office locations.
• Engineered and analyzed multiple rules to verify security compliance adherence.

Helpdesk Technician June 2013 - October 2013

• Provided help desk support via phone as well as Team Viewer with end users.
• Utilized ticketing system to document all service calls. Managed 1500 users in the northeast region as well as the southeastern region of the US.
• Authored different support manuals for other team members in help desk leading to a team lead role.
• Mentoring new hire technicians and delegating priorities to team members.

Network Engineer October 2013 - October 2016

• Developed and deployed network switches in multiple locations.
• Developed network equipment inventory system across 200 offices.
• Troubleshoot network interruptions on a 24/7 basis through rotating shifts of 2-member team.
• Renewed CISCO switch environment implemented Meraki Wireless Access Points throughout the offices.
• Traveled to locations to do a pre-deployment audit of current systems prior to acquisition deployments.
• Analyzed, authored review documentation, and converted acquired companies into our network infrastructure.
• Maintained relationships with contractors, vendors, and other team members to insure network connectivity.
• Reviewed network security on CISCO network equipment, suggested new configurations as well as implemented new configuration to provide greater security.

Information Security October 2014 - March 2020

• Developed the initial Information Security department.
• Spearheaded Information Security department with the backing of the CIO with the goal of attaining ISO27001 certification.
• Implemented employee security training, implemented new tools in Azure to assist with security goals. Developed documentation in accordance with ISO27001 auditor request.
• Traveled to multiple offices to ensure those offices are compliant with ISO27001 requirements as well as company goals. Secured ISO27001 certification after 2 years of auditing network infrastructure, implementing network access control, reviewing Active Directory permissions.
• Created multiple script tools via PowerShell to assist in checking permissions, creating users, disabling users as well as gather systems active or inactive in Active Directory.
• Utilized tools such as AlienVault in conjunction with Azure to disable remote connections from outside the United States.