Helaina Martinson
Hayward,WI
Summary
I am a reliable employee, I take initiative and I look for way to improve systems.
Overview
1
1
year of professional experience
Work History
Hotel Front Desk Clerk
Sevenwinds Casino
Hayward , WI
04.2022 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Dental Front Office Receptionist
Lac Courte Oreilles Health Center
Hayward , WI
01.2022 - 04.2022
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Hotel Front Desk Clerk
Sevenwinds Casino
Hayward , WI
06.2021 - 12.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
No Degree - Liberal Arts
Lac Courte Oreilles Ojibwa Community College
Hayward, WISkills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Problem-Solving
Additional Information
I am active in my community I have volunteered in events such as roadside clean-up and I have volunteered in a National Event called the American Birkebeiner in 2018 when I was in Images.
Timeline
Hotel Front Desk Clerk
Sevenwinds Casino
04.2022 - Current
Dental Front Office Receptionist
Lac Courte Oreilles Health Center
01.2022 - 04.2022
Hotel Front Desk Clerk
Sevenwinds Casino
06.2021 - 12.2021
No Degree - Liberal Arts
Lac Courte Oreilles Ojibwa Community College
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