Summary
Overview
Work History
Education
Skills
Timeline
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Helen Baker

Yelm

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Harts Plumbing And Electrical
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Heavy Equipment Operator

Costco
05.2013 - 03.2023
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Responsible for unloading trucks with a forklift and then taking merchandise to shipping
  • Operated machining equipment safely with team of operators. I am able to operate a forklift and an electrical pallet jack

Office Manager

Richards Plumbing And Drain
09.2011 - 05.2013
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking
  • Coordinated special projects and managed schedules.
  • Monthly bookkeeping
  • Controlled finances to lower costs and keep business operating within budget.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed office operations while scheduling appointments for department managers.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Education

High School Diploma -

Yelm High School
Yelm, WA
06.1984

Skills

  • Scheduling
  • Call Management
  • Paperwork Processing
  • Data Collection
  • Appointment Scheduling
  • Data Entry
  • Complaint Resolution

Timeline

Customer Service Representative

Harts Plumbing And Electrical
03.2023 - Current

Heavy Equipment Operator

Costco
05.2013 - 03.2023

Office Manager

Richards Plumbing And Drain
09.2011 - 05.2013

High School Diploma -

Yelm High School

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Helen Baker