Helen Bernales
QUEENS,New York
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Bierhaus NYC
New York, New York
03.2023 - Current
- Greeted guests and sat customers at tables or in waiting areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Call Center Representative
Smart Fit
Lima, Peru, Lima
03.2022 - 09.2022
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Associate of Science - Industrial Design
LaGuardia Community College
Long Island City, NY06-2026
High School Diploma -
Forest Hills High School
Forest Hills, NY06-2024
Skills
- Customer relationship management
- Team collaboration
- Time management abilities
- Problem solving
- Hospitality management
- Customer service
- Table management
Languages
- Spanish
- English
- Japanese
References
References available upon request.
Timeline
Restaurant Hostess
Bierhaus NYC
03.2023 - Current
Call Center Representative
Smart Fit
03.2022 - 09.2022
Associate of Science - Industrial Design
LaGuardia Community College
High School Diploma -
Forest Hills High School
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