Helen Bradley
Charleston,SC
Summary
Results-driven Manager focused on enhancing operational efficiency and boosting customer satisfaction. Adept in Financial Management and Performance Management, with a proven track record of mentoring teams to surpass quality standards, leading to increased loyalty and service excellence. Expertise in strategic planning and problem resolution aligns with goals to drive continuous improvement.
Overview
7
7
years of professional experience
Work History
Manager
Cru Cafe
, SC
08.2021 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
General Manager
Goulette Rotisserie and Grill
Charleston, SC
08.2018 - 09.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Coordinated payroll activities including employee time tracking and payroll processing services.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Certificate in Software Development - Computer Software And Media Applications
Colorado Technical University
Colorado Springs, COSome College (No Degree) - Finance
College of Charleston
Charleston, SCSkills
- Expense Tracking
- Financial Management
- Business Administration
- Performance Management
- Sales Techniques
Timeline
Manager
Cru Cafe
08.2021 - Current
General Manager
Goulette Rotisserie and Grill
08.2018 - 09.2021
Certificate in Software Development - Computer Software And Media Applications
Colorado Technical University
Some College (No Degree) - Finance
College of Charleston
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