Helen Brennan
Server
Las Vegas,NV
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Revolution Taproom and Grill. Proven ability to enhance guest engagement and satisfaction while efficiently managing food and beverage orders. Skilled in cash handling and training staff, contributing to a high-quality dining experience in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Server
Old World Biergarden
Huntington Beach, CA
03.2021 - 11.2024
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Assisted in training new staff on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Server
Sea Level
Salem, MA
04.2020 - 09.2021
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
- Processed payments accurately using point-of-sale systems for smooth transactions.
- Supported promotional events by setting up themed displays and assisting guests.
- Use TOAST
Server
Hard Rock Cafe
Las Vegas, NV
04.2017 - 02.2020
- Supported promotional events by setting up themed displays and assisting guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Painter
Halens Helpful Hands
Alton, NH
01.2000 - 01.2020
- Led painting projects, ensuring high-quality finishes and adherence to client specifications.
- Mentored junior painters, enhancing team skills and efficiency in project execution.
- Developed color matching techniques, improving overall aesthetic quality of completed work.
- Streamlined paint application processes, reducing waste and increasing productivity on job sites.
Server, Host , Manager
Revolution Taproom and Grill
Rochester, NH
08.2014 - 01.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated food and beverage orders, ensuring timely delivery and accuracy.
- Trained new staff on menu items, service standards, and operational procedures.
- Managed multiple tables efficiently in high-pressure environments during peak hours.
- Have exceptional Beer knowledge
Education
High School Diploma - Basic High School
Christopher Newport Online High School
Newport News, VA06.1993
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Timeline
Server
Old World Biergarden
03.2021 - 11.2024
Server
Sea Level
04.2020 - 09.2021
Server
Hard Rock Cafe
04.2017 - 02.2020
Server, Host , Manager
Revolution Taproom and Grill
08.2014 - 01.2017
Painter
Halens Helpful Hands
01.2000 - 01.2020
High School Diploma - Basic High School
Christopher Newport Online High School