Helen Byrd
Chicago,IL
Summary
Dynamic administrative professional with extensive experience at the City of Chicago, excelling in secure compliance and data entry accuracy. Proven ability to enhance credentialing processes and maintain confidentiality while delivering exceptional customer service. Skilled in Microsoft Office Suite and adept at managing sensitive records, ensuring operational efficiency and regulatory adherence.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
City of Chicago – Department of Aviation, ID Badging Office
Chicago, USA
05.2024 - Current
- Serve as the first point of contact for ID badging inquiries and services for airport employees, contractors, and stakeholders.
- Process and verify secure identification credentials in compliance with TSA and FAA regulations, ensuring accuracy and confidentiality.
- Coordinate and verification, of biometric enrollment for new and returning badge applicants.
- Maintain and update sensitive personnel records in secure digital databases, adhering to federal and city data security protocols.
- Assist in audits, compliance reviews, and investigations related to security access and credential usage.
Restitution Coordinator / ACL Load
Circuit Court of Cook County
Chicago, USA
12.2008 - 06.2023
- Managed incoming calls, screened inquiries, and provided case information.
- Conducted and interpreted arrest checks for court proceedings.
- Maintained accurate and confidential case records through regular data entry.
Security Officer
Weiss Memorial Hospital
Chicago, USA
01.2003 - 12.2009
- Monitored alarm systems and surveillance equipment to ensure hospital safety.
- Dispatched security personnel and documented incident logs.
- Provided calm, professional assistance during emergency situations.
Education
High School Diploma -
Wendell Phillips High School
Chicago, IL01.1997
Skills
- Administrative support
- Document verification
- Secure compliance
- Data entry accuracy
- Customer service and communication
- Data entry and records management
- Background checks and verification
- Security operations and surveillance
- Microsoft Office Suite
References
Available upon request.
Timeline
Administrative Assistant
City of Chicago – Department of Aviation, ID Badging Office
05.2024 - Current
Restitution Coordinator / ACL Load
Circuit Court of Cook County
12.2008 - 06.2023
Security Officer
Weiss Memorial Hospital
01.2003 - 12.2009
High School Diploma -
Wendell Phillips High School
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