Trained and mentored new hires, enhancing their development and performance. Collaborated with dealerships, FBOS, and hotels to improve customer satisfaction and optimize rental processes. Demonstrated expertise in relationship building, sales management, and team leadership, driving business growth and positive customer experiences. Bilingual in Spanish and English, facilitating effective communication with diverse clientele in the Miami Market.
Managed three locations in Miami market to enhance operational effectiveness.
Achieved individual sales and customer service goals through strategic initiatives.
Provided support for branch business plan by overcoming daily challenges and meeting objectives.
Trained new hires and monitored ongoing development for performance enhancement.
Collaborated with dealerships to facilitate loan rental vehicle processes.
Partnered with hotels to streamline hotel-delivery rentals in Miami Beach market.
Ensured positive customer experiences by effectively managing rental processes and completing contracts.
Expanded sales through targeted marketing efforts directed at referral sources.
Achieved revenue maximization by promoting vehicle upgrades and coverage options, surpassing sales targets.
Oversaw daily operations as a Senior Sales Agent following promotion, enhancing team effectiveness.
Supported training of new hires and contributed to successful launch of branches in Florida and California.