Summary
Overview
Work History
Education
Skills
Timeline
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Helen Coogan

Bellingham,WA

Summary

High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.

Overview

13
13
years of professional experience

Work History

Front Desk Manager

Gundies Auto Recycling
Bellingham, WA
05.2023 - Current
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Ensured the front desk area was clean and presentable at all times.
  • Performed cashier duties such as taking payments, balancing accounts, and resolving any discrepancies that arose.
  • Delegated work orders to parts pullers.
  • Answering phones, transferring calls and answering general questions referring to orders placed by customers.
  • Manage the flow of traffic in the office and provide fast and friendly service.

Forklift Operator

Gundies Auto Recycling
Bellingham, WA
04.2017 - 05.2023
  • Moved automobiles around the yard.
  • In charge of keeping the yard organized by make and model.
  • Did swapouts for the shop.

Commercial Fisherman Deckhand

F/V Memento
Bellingham, WA
05.2011 - 09.2015
  • Assisted with setting and hauling of nets, traps and long lines.
  • Cleaned deck and equipment after each fishing trip.
  • Checked the condition of all fishing gear before use.
  • Operated winches to haul in catch.
  • Assisted with repairs and maintenance of equipment on board vessels.
  • Conducted safety checks on all equipment prior to departure.

Education

High School Diploma -

Bellingham High School
Bellingham, WA
06-1998

Skills

  • Resolve conflict and Issues
  • Daily Reporting
  • Payment Oversight
  • Customer Service
  • Delegating Work Assignments
  • Sales Expertise

Timeline

Front Desk Manager

Gundies Auto Recycling
05.2023 - Current

Forklift Operator

Gundies Auto Recycling
04.2017 - 05.2023

Commercial Fisherman Deckhand

F/V Memento
05.2011 - 09.2015

High School Diploma -

Bellingham High School

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Helen Coogan