Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Green

Greenville,NC

Summary

Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.

Overview

15
15
years of professional experience

Work History

IT Technician

Verzion
Winterville, North Carolina
08.2021 - 10.2024
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided recommendations on hardware purchases based on customer requirements.

Customer Service Representative

Journeys Tax’s
FarmVille , NC
01.2010 - 03.2022
  • Collected deposits or payments and arranged for billing.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Prevented key account losses by researching discrepancies and correcting problems.

Education

Associate of Science - Nursing

Pitt Community College
Winterville, NC
12-2026

Skills

  • Security patching
  • System performance optimization
  • Application installations
  • Debugging
  • Technical support

Timeline

IT Technician

Verzion
08.2021 - 10.2024

Customer Service Representative

Journeys Tax’s
01.2010 - 03.2022

Associate of Science - Nursing

Pitt Community College
Helen Green