HELEN GUTIERREZ
Chicago,Il
Summary
Friendly and enthusiastic threading technician with 18 years of specialization in threading. Able to learn new tasks quickly, while being proficient in growing key customer relationships. Represents establishment with friendly, professional demeanor at all times. Is able to maintain an orderly and neat store at all times. Hard working and positive energy maintained at both a slow and fast paced environment.
Overview
15
15
years of professional experience
Work History
Esthetician
Instrinsic Beauty Lounge
Chicago, IL
07.2024 - Current
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Assisted in the development of customized skin care regimens for clients.
- Assisted in marketing efforts by providing input on promotional materials and events.
Threading Technician
Unibrow Aesthetic
Stickney, IL
06.2021 - 07.2024
- Keep work stations clean and sanitize tools such as scissors and combs.
- Trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using thread, and scissors.
- Analyze patrons' eyebrows and other physical features to determine and recommend beauty enhancements or suggest eyebrow styles.
- Schedule and confirm appointments for customers or owner of establishment.
Threading Technician
Dorthy’s Eyebrow Threading Spa
Chicago, IL
06.2016 - 05.2021
- Cleaned and sanitized work area between clients to ensure hygienic conditions.
- Explained techniques and processes of eyebrow threading to customers in a professional manner.
- Demonstrated excellent customer service skills by providing individualized attention to each client.
- Greeted customers warmly upon arrival and provided them with information on available services.
- Maintained up-to-date knowledge of current trends in beauty industry.
- Tracked inventory levels of supplies needed for eyebrow threading procedures.
- Scheduled appointments as per availability ensuring minimal wait time for customers.
- Laundered linens and restocked treatment rooms to prepare for new clients.
- Bleached, dyed or tinted eyebrow hair using applicator or brush.
Sales Representative
Diamond Collections
Chicago, IL
02.2010 - 05.2016
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Managed inventory levels by ordering sufficient stock for each account.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
Esthetics - Esthetician
Tricoci University of Beauty Culture
Bedford Park, IL06-2024
Associate of Arts - Administrative assistant
Richard Daley College
12-2026
Skills
- Customer Service
- Relationship Building
- Customer Interaction
- Information Tracking
- Documentation and Reporting
Timeline
Esthetician
Instrinsic Beauty Lounge
07.2024 - Current
Threading Technician
Unibrow Aesthetic
06.2021 - 07.2024
Threading Technician
Dorthy’s Eyebrow Threading Spa
06.2016 - 05.2021
Sales Representative
Diamond Collections
02.2010 - 05.2016
Esthetics - Esthetician
Tricoci University of Beauty Culture
Associate of Arts - Administrative assistant
Richard Daley College
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