Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Helen Harvey

Palm City,FL

Summary

Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Sales Associate

Nordstrom
10.2018 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized sales floor to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Customer Service Representative

Nordstrom
02.2020 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Assistant Manager Womens and Holiday Pop Up

Nordstrom
01.2020 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Teacher

Martin County School District
08.1996 - 06.2014
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.

Teacher

Indian River County
08.1990 - 06.1996
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
  • Created and implemented activities to foster critical thinking skills of students.
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.

Education

Master of Arts - Educational Leadership

Walden University
On-line
05.2006

Bachelor of Arts - English

University of Florida
Gainesville, FL
06.1990

Skills

  • Product Sales
  • Order Processing
  • Client Account Management
  • Relationship Building
  • Personal Stylist for Women's Clothing
  • Customer Service

Accomplishments

  • Awarded Nordstrom's "All Star" Recognition two times. This is the highest award given to Nordstrom's employees.
  • Exceeds monthly goals consistently.
  • Assisted in multiple events created to bring in customers and drive results.
  • Supervised team of 10-12 staff members.
  • Regular recognition from customers on Nordstrom surveys

Certification

  • Bra fit Certification, [Company Name] - [Timeframe]

Languages

Finnish
Native or Bilingual

Timeline

Customer Service Representative

Nordstrom
02.2020 - 01.2022

Assistant Manager Womens and Holiday Pop Up

Nordstrom
01.2020 - 03.2020

Sales Associate

Nordstrom
10.2018 - Current

Teacher

Martin County School District
08.1996 - 06.2014

Teacher

Indian River County
08.1990 - 06.1996

Master of Arts - Educational Leadership

Walden University

Bachelor of Arts - English

University of Florida

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Helen Harvey