Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Williams

Bay Shore

Summary

Knowledge of MS, WP, Excel, Powerpoint Monitoring and directing phone calls Document and duplicating and filing Motivated worker, team player and flexible worker Self starter and quick learner Authorized to work in the US for any employer

Professional with strong background in process optimization and workflow management. Skilled in coordinating tasks, ensuring quality, and improving efficiency. Known for effective teamwork and adaptability in fast-paced environments. Proven track record in delivering results and driving continuous improvement.

Overview

27
27
years of professional experience

Work History

Process Assistant

Amazon Warehouse
09.2019 - 03.2025
  • Process Assistant
  • TDR dock doors
  • Problem solve schedule deliveries
  • RTS process the returns from clients
  • Induct packages so they can be routed to their correct location
  • Scan and stow packages into the correct route so they can be delivered
  • Unload and load trailers as well as key control
  • Help with New Hire Orientation, shoe signing, Safety and run an sort team
  • Create C3PO's send them off
  • Updating and giving Hourly reports
  • Audits done daily
  • Making sure work was given to AA's in a timely fashion
  • Set up for each shift, responsible for Line up tool

Clerk

Department of Social Services
12.2018 - 07.2022
  • Clerical functions, including input and retrieval of documents in computer programs
  • Reception functions including person on the phones, answering question, updating client on their case, taking messages for case worker, and returning phone call
  • Mail out documents, forms and applications to client, organizes and maintain files

Customer Service Rep

Target Corporation
04.2011 - 09.2017
  • Assisting guest with bill pay, returns, and items
  • Answering the phones and directing calls to proper authority
  • Locating and finding item in stock
  • Sorting and defecting out damage goods

Consultant

Huffman Associates
10.2005 - 12.2005
  • Entered data on to computer
  • Update resume on to computer
  • Assigned resume according to job description to representative
  • Placed resume to Word/Microsoft

Home Health Care Aide

UTOPIA HOME CARE INC
03.2003 - 03.2004
  • Prepared meals and feeding
  • Document and recorded intake and output PO intake
  • Observance, reported and recorded mental status

Claims Control

Garden City Group, LLC
06.2002 - 09.2002
  • Processed claims to Class Action Law Suits
  • Scanned claims
  • Marked claims unreliable
  • Processed deficiency address
  • Process deficiency claims
  • Revised claims for Quality Assurance
  • Sorted and identified incoming mail

Clerk Typist

NY State Insurance Fund
11.1999 - 03.2002
  • Assisted superiors in various aspect to their job duties
  • Including: typing memos, letters, legal appeals, and subpoenas etc
  • Input medical data onto computer
  • File and locate files
  • Answered phones and directed claimants to the proper authority
  • Logged bills onto payment systems
  • Allocated incoming correspondence to proper authority

Administrative Assistant

Adecco Personnel
06.1998 - 06.1999
  • Generated internal and external office correspondence
  • Monitored and directed phone calls
  • Document duplication and files
  • Scheduled and confirmed appointments

Education

GED -

Western Suffolk BOCES
01.2008

Office Technology -

Western Suffolk BOCES
06.1997

Medical Laboratory Assistant -

Western Suffolk BOCES
06.1996

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Metrics tracking
  • Documentation and recordkeeping
  • Quality assurance

Timeline

Process Assistant

Amazon Warehouse
09.2019 - 03.2025

Clerk

Department of Social Services
12.2018 - 07.2022

Customer Service Rep

Target Corporation
04.2011 - 09.2017

Consultant

Huffman Associates
10.2005 - 12.2005

Home Health Care Aide

UTOPIA HOME CARE INC
03.2003 - 03.2004

Claims Control

Garden City Group, LLC
06.2002 - 09.2002

Clerk Typist

NY State Insurance Fund
11.1999 - 03.2002

Administrative Assistant

Adecco Personnel
06.1998 - 06.1999

Office Technology -

Western Suffolk BOCES

Medical Laboratory Assistant -

Western Suffolk BOCES

GED -

Western Suffolk BOCES

Similar Profiles

CREATE PROFILE