Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
SKILLS AWARDS LANGUAGES
Timeline
Generic

HELEN HERNANDEZ

Wesley Chapel,FL

Summary

I am a highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes, seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Child Protective Investigator

Department of Children and Family Services
01.2023 - 01.2025

As a Child Protective Investigator, it was with great responsibility and urgency to work on any assigned case issued to me, at any given moment of the day. Initiation of the case must be immediately observed to details, timing, protocols of many kinds during my investigations are very crucial for the child's safety. I assured proper court documents were filed in a timely manner.

I informed families on available resources and services; referred them to appropriate community agencies as necessary. Investigated and responded to allegations of child abuse, neglect, and exploitation; conducted interviews with children, families, and other involved parties.


Healthcare Assistant

Garnet Hospital
06.2021 - 09.2021

I provided cared for twelve or more amazing patients. There were times I filled in for two units. The unit was not just for oncology care, there was also hospice patience along with other patients who had drug over dose or other health related challenges. I was responsible for blood glucose monitoring, diet control, patient education. If the patient was deceased, I provided post mortem care.


Case Manager Assistant/Healthcare Services

Hospital Confidental
01.2013 - 01.2018

Medical coding was required and applied for patient filing. I communicated with providers and patients regarding their health along with collaborations varies units. I arraigned Meetings to assure patients were receiving proper care, recommended plans, to proceed forward through each phase of healing. Every patient received a individual care plan to assure their health continued to strive forward.


Education

Bachelor of Science (B.S.) - Health Science

Stony Brook University
Stony Brook, NY
08.2026

Associate of Applied Science - Liberal Arts in Nursing

Queens College
Flushing, NY
01.2018

Skills

    Management

    Microsoft Word

    Microsoft Excel

    Medical Terminology

    Case documentation

    Behavioral analysis

    Client engagement and assistance

    Abuse and neglect investigation

    Substance abuse

    Danger and threat assessments

    Family services

    Client advocacy

    Trauma informed care framework

    Crisis Intervention

    Law enforcement interaction

Certification

  • Certified Nurse Assistant (Expired)
  • Child Protective Investigator
  • Phlebotomy
  • EKG
  • BLS (Expired 2024)

LANGUAGES

Spanish - Conversational
Bi-lingual in English and Spanish

SKILLS AWARDS LANGUAGES

  • Nurse Assistant (10+ years)
  • Phlebotomy & EKG (2+ years)
  • Laboratory Equipment
  • Management
  • Microsoft Word, Excel, and more
  • Administrative, secretarial experience
  • Crisis intervention under 18 years old
  • ICU, Triage
  • Critical thinking
  • Take Initiative, strong work ethics, integrity, honest, caring, professional, motivated, articulate.
  • Call center experience (volunteer)
  • Medical Terminology/Coding/Billing

Timeline

Child Protective Investigator

Department of Children and Family Services
01.2023 - 01.2025

Healthcare Assistant

Garnet Hospital
06.2021 - 09.2021

Case Manager Assistant/Healthcare Services

Hospital Confidental
01.2013 - 01.2018

Bachelor of Science (B.S.) - Health Science

Stony Brook University

Associate of Applied Science - Liberal Arts in Nursing

Queens College
HELEN HERNANDEZ